Job Title: oracle IAM and Governance Analyst II
Location: Washington, DC
Duration: 6-12 Months
Job description:
The Identity/Access Management and Governance Team is responsible for the Management and provisioning of accounts and entitlements to end user and birthright applications for the client. For the policies and governance for managing access to IT resources and to protect the integrity and exposure of client's systems and information. The Team interprets the security requirements for executing access control according to client's security & risk management policy and stakeholder business rules. The Team oversees the implementation of access control through governance and certification processes.
Essential Job Functions:
1. Provide Provisioning and Access Management support for client's Enterprise Systems. This includes:
• New User Account Creation
• New User Account Activation
• ID password Issuance
• Password Resets
• User Deactivation
• Group Creation, Assignments and Changes
2. Account lifecycle changes
3. Account transfers and Moves
4. Certify all end user, birthright and privileged accounts for all entitlement provisioning
5. Grant Email and AD Account Extensions
6. Eservices requests and Remedy tickets
7. Manual Exception requests
8. Provide support to GSC helpdesk Tier II on both a reactive and a proactive basis.
9. Provide Tier 2 support for issues with Notes and MS O365
10. Manage Incidents and Remedy tickets relating to Provisioning and Management of Accounts
11. Monitor and provide reports for performance metrics
12. Periodically evaluate Access management processes, identify process improvements and provide recommendations for addressing systemic issues
13. Document and update Access management Procedures for Enterprise Systems
14. Maintain confidentiality and security
15. Assist in defining policies for access management in coordination with the Identity, Credentials Access Management (ICAM) Program and eservices Team.
16. Provide Tier 2 support for Provisioning and Access Management and Governance Issues
17. Knowledge of Directory synchronization in the cloud.
18. Knowledge of Exchange, Office365 related to user provision issues.
19. Quick learner and work with multiple teams to resolve the issue.
Educational Qualifications and Experience:
• Bachelor's or Master degree in Computer Science, Engineering or related discipline.
• Minimum 5 years of experience in IT with Strong analytical and problem solving skills.
Preferred Certification Requirements:
• Preferred MCSA or MCSE Certification.
Required Skills/Abilities:
• Ability to work in a fast paced, pressured, highly visible, changing environment.
• Ability to work on a flexible schedule, and support on-call shifts, as part of a 24/6 operation, which includes include nights and weekends
• Self-motivated, proactive, independent and responsive - requires little supervisory attention.
• Experience in Identity/Account Lifecycle Management.
• Familiarity with Provisioning and Management of accounts, Access Management
• Knowledge of Sail Point, Active Directory, Lotus Notes, Exchange, LDAP/Passkey and secure-ID/RSA desirable, Office365 and FIM.
• IBM Lotus Notes 8.5.2, Encrypting User Emails. Data Entry, Microsoft Word, Excel Scanners, Share Point Events Management, Power Point Presentations, Creating Invitations for Meetings with the Team and Researching the Internet desirable.
• Assist in defining policies for access management in coordination with the Identity, Credentials Access Management (ICAM) Program and eservices Team.
Desired Skills/Abilities:
1. Monitor and provide reports for performance metrics.
2. Solid oral and written communication skills; ability to present and explain technical information to end users in a simple way.
3. Periodically evaluate Access management processes, identify process improvements and provide recommendations for addressing systemic issues.
4. Document and update Access management Procedures for Enterprise Systems.
5. Maintain confidentiality and security.
6. Provide Tier 2 support for Provisioning and Access Management and Governance Issues.
Required Skills:
Identity/Account Life cycle Management; Provisioning and management of accounts; Flexible schedule; including nights and weekends; Lotus Notes; Ability to work in fast paced environment; Self-motivated, proactive, and independent; AD account creation;
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