Hello,
We are currently looking for "Business Analyst - Performance Analytics" and your profile appears to be a good match.
Please find the Job description below and contact me at your earliest possible convenience.
Role:- Business Analyst - Performance Analytics
Duration:- 6+ Months Contract
Location:- San Jose, CA
Job Description:
IT Governance and Planning is seeking an experienced Business Analyst for its Service Management Office (SMO). This position will help facilitate business meetings in conjunction with the implementation team to drive business requirements for CentralStation reporting and implementation of Performance Analytics. This is a hands-on position where the individual will be involved in requirement gathering, analysis, testing, etc., related to Performance Analytics (ServiceNow). The role will also entail several elements of project management, including defining and adhering to a schedule with deliverables, the ability to work independently, and potentially supervise / oversee the work of others.
Key Qualifications
· The ideal candidate will have an analytical mindset and practical "get it done" work style with deep subject matter expertise in Service Management.
· Experience with the ServiceNow software specifically in the area of Performance Analytics.
· Previous experience with Incident, Problem, Request, and Change Management business processes
· Strong understanding of how to analyze, design, and document business and operational processes.
· Strong analytical skills required, including a thorough understanding of how to interpret business needs and translate them into application and operational requirements.
· Effective presentation, oral, and written business communication skills with various audiences and levels.
· Significant project management experience and high attention to detail.
· Demonstrated ability to collaborate cross-functionally with teams in a fast-moving and dynamic business environment.
· A track record of influencing a dynamic set of stakeholders with competing interests toward win-win outcomes.
· Has worked on large ITSM tools-based implementation programs. Assisted clients in facilitating business meetings on process requirements and developing business cases.
· Worked on several onsite / offshore engagements involving developing business case and rollout of enterprise wide ITIL processes.
· Extensively involved in due diligence, process gap analysis, recommendations, definitions, training, pilot support, and facilitation thru industry best practices.
· Familiarity and understanding of the software development lifecycle, in both a waterfall and agile environment.
· Having facilitated User Acceptance Testing (UAT) and Train the Trainers and/or users on using a Service Management tool a plus.
Description
· Collaborate with other Service Management Office (SMO) personnel on the definition, implementation, and management of Apple's Service Management processes and procedures as it relates to Performance Analytics and Reporting.
· Work closely with Program Manager and Subject Matter Experts of CentralStation (IS&T's Service Management system), proactively addressing issues, gathering business requirements, on boarding and training new users and business groups.
· Skilled in analyzing and reengineering business processes, and recommending solutions as this position will be facilitating business meetings with IS&T as well as business group stakeholders on business requirements.
· This position will work closely with the ServiceNow support and implementation teams.
· ITIL V3 Expert – All Lifecycle modules
Education / Certification
· Bachelors degree (essential), MBA (desired).
· Minimum of 5-10 years of experience in relevant roles as described above.
· Project Management certification (desired).
Thanks & Regards
Chandra Shekhar Kumar
Sr. Technical Recruiter
Themesoft Inc.
Phone No: 806-475-0025
Email Id : chandra.kumar@themesoft.comYou received this message because you are subscribed to the Google Groups "US Jobs: Requirements, Clients and Consultants" group.
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