Urgently Looking for ::: SFDC (Sales Force) Architect with Call Center Implementation

Hi Partners,

Please share profile at naseer.ahmad@nityo.com

 

SFDC (Sales Force) Architect

Los Angeles, CA.

 Experience - minimum 10 years

 

 

Skill

Sales Force (SFDC) architecture (Call Center Implementation and implementation expertise

2+ years of Call Center / contact center and Healthcare experience

 

Project:

 

Architect and design a Sales force application for a Call Center (Service Cloud) from scratch.

 

The CRM will have to:

 

- Integrate with the LA Care Phone system to help identify callers (Cisco)

 

- Store Contact, Case and Activity information related to all calls

 

- Perform Case management

 

- Integrate with internal and external data sources (web services, batch integration)

 

- Provide state mandated reporting

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