Hello,
Greetings form eTeam
We have an urgent need for a Voice/VoIP Engineer -for one of our clients in San Jose, CA,. Please go through the below requirement if you are open for projects and if interested in the below requirement, Please respond back with latest resume along with details ASAP.
Role: Voice/VoIP Engineer
Location: San Jose, CA
Duration:- 6+Months
Job description:-
Job Description:
The requirement is for a Senior Voice Engineer/lead who can performs activities required to support the VoIP network in an enterprise Cisco Contact Center environment. The candidate should have extensive Cisco Call Manager hands on experience and should have worked in a Cisco UCCE contact center environment.
Roles and Responsibilities:
Provide Tier-3 support for the VoIP network in an enterprise multi-cluster CUCM environment.
Deployment and maintenance of VoIP system components and software.
Deployment and management of VoIP system monitoring.
Ensure VoIP devices are configured and maintained in accordance with appropriate standards, best practices, and regulatory compliance requirements.
Work on projects in collaboration with various delivery and operations groups.
Identification, diagnosis and resolution of VoIP system issues.
Work with Cisco TAC on escalated issues.
Performance Analysis and capacity planning for VoIP system expansion and upgrade.
Provide documentation, train and mentor junior team members
Qualifications:
Demonstrated hands-on knowledge of SCCP, H.323, MGCP, SIP and related signaling protocols and E.164 addressing structure.
Demonstrated experience in configuring Cisco routers and switches to support Voice and Video
Demonstrated knowledge and understanding of TCP/IP, IP Multicast and related network protocols.
Understanding of Quality of Service (QoS) issues
Expert level testing and troubleshooting skills on telephone systems and voice circuits
Must be a team player with excellent collaborative skills and superior written and oral communication skills
3 to 5 years of hands-on Cisco UC experience with the following Cisco products:
a. Cisco Unified Communications Manager
b. Cisco Unity Connection
c. Cisco IOS Voice Gateways, Gatekeepers and CUBEs.
d. UCCE
Some automation/programming experience with automating monitoring or alerting systems in the UC environment a plus
Cisco Call Manager IPT, Cisco Unified Contact Center Enterprise Networking Admin, Technical Support, Monitoring and TT Tools, Infra Performance and Optimization
Thanks & Regards,
Gaurav Jain - Sr. Technical Recruiter
Efficiency.Synergy.Expertise.
eTeam Inc- "ACCELERATED HIRES"
1001 Durham Avenue, South Plainfield, NJ 07080
Desk: 732-248-1900 x432, Fax: 908-757-0800 (F)
E-Mail: gjain@eteaminc.com| www.eteaminc.com
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