Dear Partners,
Please find the requirement currently open.
Please respond with Resume, Rate, Current Location and Phone numbers of the Consultant. Make sure the Consultant's skills match the requirement.
This position requires Color Visa Copy, Passport/DL for resume submission (MANDATORY).
We are unable to proceed with OPT, F1, H4, L1/L2's at this time.
Only suitable profiles will be considered and contacted.
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Title: Senior Business Operations Manager
Location: San Jose, CA
Duration: Long term
Project Description:
• We are looking for an experienced Operations Manager from an external, customer facing services background with a proven track record of building, developing and managing service delivery.
• Solid leadership and people management skills along with previous experience growing and developing an operations function; i.e. defining program level planning's, setting standards, meeting customer needs, escalation management etc.
Responsibilities:
• Experience of Senior Operations leadership role.
• Excellent collaboration skills among multiple teams to bring in solutions and add client value, Out of box thinking for integrating all components within Ops for better approach and solutions.
• Collaboration between all the service line components, related to solutions/program and proactive approach.
• Expert knowledge of Cisco customer and Partner Service Knowledge.
• Experience of ERP systems implementation and development.
• Excellent communication and presentation skills, both written and oral.
• Passion towards innovative solutions.
• Achieve consistent customer satisfaction ratings and respond appropriate to customer feedback on areas for improvement.
• Take responsibility for customer escalations and act as a point of escalation both in and out of hours as required.
• Drive a continual service improvement program based on a desire to become a world class managed service provider.
Essential Work Experience & Skills (Mandatory):
• Cisco Commerce Experience (Service Commerce) - MUST
• Business Analysis and Operations - MUST
• Excellent Verbal and Written Communication - MUST
• Understanding of systems - MUST
• Leadership - MUST
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