My name is Sumit Gulati (#770-255-7730) and I'm a recruiter at Pyramid, an IT consulting company. We are one of the Top 50 fastest growing IT staffing and services firm in the nation specializing in staff augmentation in the areas of software applications, telecommunications and infrastructure and one of the largest minority owned staffing firms in the U.S. We are constantly on the lookout for professionals to fulfill the staffing needs of our clients, and we currently have a job opening with one of our Client that may interest you.
Job Title: IVR Developer/ Designer
Work Location & Address: Redmond, WA
Contract duration (in months) 6 - 9 Months
5-7 years of experience in IVR development in Genesys Platform
Experience in implementing IVR design, call flow, UI, Rule engine and Reporting
Experience in ECR (Enhanced Call Routing)
Experience in WFM (Work Force Management)
Job Title: CC PM
Work Location & Address: Chicago, IL
Contract duration (in months) 6 - 9 Months
Cisco UCCE, CUCM. PMP is mandatory
Work Location & Address: Phoenix AZ or Dallas TX
Contract duration (in months) 6 - 9 Months
Should have exp with Nice performance manager
Job Title: Chat track
Work Location & Address: Sunnyvale, CA
Contract duration (in months) 6 - 9 Months
Java. Genesys Chat or any other Chat platform/application dev experience will be added advantage.
Job Title: CC QA
Work Location & Address: Phoenix, AZ
Contract duration (in months) 6 - 9 Months
At least 5-6 year of experience in working in Contact center space especially in QA engagements
At least 4-5 years of experience as a QA working in Genesys Contact center domain , custom softphone, agent desktop integrations and Call routing areas.
Thanks Regards
Sumit Gulati
Pyramid IT Consulting Pvt Ltd
O: 770-255-7730 E: Sumit.Gulati@pyramidci.com Web: www.pyramidci.com
TECHNOLOGY STRENGTH YOU CAN BUILD ON
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