| Relevant Experience | Mandatory: - 5+ years of Kronos experience including Workforce Central (WFC) time management software implementation and/or application support experience. - Experience with large workforce use of Kronos (i.e. over 10,000 employees) - Experience supporting Kronos for union/bargaining unit workforce Preferred: - WFC Configuration and alignment with Organization Pay Rules - WFC Mobile Application Support - Time Clock Management/Management of Time Cards o Intouch o Series 4000 o Other time capture devices - Integration to PeopleSoft Application o BizTalk o Workforce Integration Manager - WFC Architecture and Technology support including SQL Server database support - Public Sector experience - Application management/outsourcing experience - Kronos application patch, bundle, or image experience (WFC 7.0 or higher) - Excellent verbal and written communication skills - Ability to interface and resolve issues across all levels of an organization - Writing WFC reports |
| Preferred Education | - 4 year college degree - Project Management Professional (PMP) certification - Kronos WFC training courses (please list) |
| Role Description | - Work in collaboration with the OAKS Managed Services Providers (MSP), key internal IT and Security organizations, and other critical stakeholders to maintain the Kronos Workforce Central application - Responsible for identifying and troubleshooting production issues and problems in the Kronos Workforce Central application - Consult on application aspects of break/fix approaches and planned enhancements - Bring research and recommendations to the OAKS team to continually improve the current Kronos Workforce Central application - Work to understand customer issues and communicate these issues to various stakeholders - Maintain the Kronos Workforce Central Operation Processes - Proactively identify and implement service improvements in operational delivery processes - Analyze and Diagnose incidents and events related to the Kronos Workforce Central application in the Production Environment - Conduct cause analysis for incidents and events affecting Kronos Workforce Central documentation - Document results of analysis in Event / Incident Management database - Help drive Kronos Workforce Central performance improvements - Assist in validating Kronos Workforce Central contract performance - Customize Kronos software to meet the State's needs - Program SQL based queries and views to develop interfaces and customized reports - Provide program specific training and follow-up support for new agencies - Develop documentation for the configuration of the software based on discovery and union contracts - Lead discovery workshops with agencies to determine goals objectives, and procedures to ensure successful implementation of time management software |
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