Urgent Position :: Technology Support Analyst (495924) :: Raleigh NC :: 9 Months :: Either Webcam Interview or In Person

Hello,

Hope you are doing well
Please go through the following requirement and please let me know on kintu.solanki@mitajacorp.com  if you are available and interested for this position

 

 

Role: NCSBE - Technology Support Analyst (495924)

Location: Raleigh NC

Duration: 9 Months

Interview Type: Either Webcam Interview or In Person

 

Conduct analytical work providing consultation, support, and/or training to county boards of elections in their use of SEIMS and other elections technology-based elections systems. Provide technical support of hardware, applications, operating systems, and networking related to election technology to the 100 county boards of elections.

 

Technical Support

 

Perform routine diagnostics and maintenance with multiple operating systems.

Assist with testing of new releases of software, vendor modifications, upgrades and patches.

Resolve routine issues and problems.

Provide technical support for supported systems.

Resolve incident tickets and research new technologies being implemented

•             Ability to troubleshoot standard/common operating systems and software/hardware issues.

•             Ability to listen to symptom descriptions to analyze problems and to resolve effectively.

•             Ability to communicate technical information in an understandable way to non-technical users.

 

Technical Solution Development

 

Improve efficiency of systems assigned to meet user needs.

Communicate with SBOE IT development and infrastructure to resolve technical issues.

Document non-routine procedures and workarounds and solutions. 

•             Work with own specialty with ability to integrate and coordinate elements of that specialty.

•             Working knowledge of technologies and systems in place with the capability of supporting these technologies.  

 

Planning and Organizing

 

Research emerging technologies associated with supported systems.

Plan work of other team members or self as directed by supervisor with independent tasks.

•             Ability to work independently on tasks, develops own work, schedule and monitors progress against defined parameters.

•             Ability to perform job with minimal supervision.

 

Project Management

 

Participate as team member on small and/or large projects.

Serve as a productive project team member through timely completion of project tasks.

•             Ability to establish working relationships with others and provide communication of activities.

 

Technical Knowledge

 

Demonstrate thorough knowledge of technologies and systems in place with the capability of supporting these technologies.

Supports operating systems and services for clients and performs software and hardware diagnostics.

•             Knowledge of technology principles and terminology associated with the work unit and area of responsibility.

 

Consultancy Skills

 

Updates/Creates internal supported system documentation.

Helps determine technical needs of supported systems and providing information to leadership.

Consults with clients, internal staff, other departments and vendors. 

•             Ability to determine client needs and effectively communicates back to technical experts.

•             Acts as technical resource to others within work specialty.

 

 

Skills	Required	Required Experience	Experience
Perform routine diagnostics and maintenance with multiple operating systems	Required	2 Years
Assist with testing of new releases of software, vendor modifications, upgrades and patches	Required	2 Years
Resolve routine issues and problems	Required	2 Years
Resolve incident tickets and research new technologies being implemented	Required	2 Years
Communicate with SBOE IT development and infrastructure to resolve technical issues	Required	2 Years
Document non-routine procedures and workarounds and solutions	Required	2 Years
Research emerging technologies associated with supported systems.	Required	2 Years
Participate as team member on small and/or large projects	Required	2 Years
Demonstrate thorough knowledge of technologies and systems in place with the capability of supporting these technologies	Required	2 Years
Supports operating systems and services for clients and performs software and hardware diagnostics	Required	2 Years
Advanced skills with Microsoft and Adobe Software	Required	2 Years
GIS Experience	Highly desired	2 Years
Elections Experience	Highly desired	2 Years

 

 

Kintu Solanki | SR. IT Technical Recruiter | Mitaja Corporation

 

 

Web: http://www.mitajacorp.com    

Email: kintu.solanki@mitajacorp.com | Main: 301-768-4913 | Fax: 301-965-8714 

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