Hope you doing well.
Please let me know on Kintu.solanki@mitajacorp.com if you have any suaitable candidate for below position.
Role: Technology Support Analyst
Location: Raleigh NC
Duration: 9 Months
Interview: Either Webcam Interview or In Person
USC/GC/ or H1B but must need passport number for I-94 verification.
Conduct analytical work providing consultation, support, and/or training to county boards of elections in their use of SEIMS and other elections technology-based elections systems. Provide technical support of hardware, applications, operating systems, and networking related to election technology to the 100 county boards of elections.
Technical Support:
Perform routine diagnostics and maintenance with multiple operating systems.
Assist with testing of new releases of software, vendor modifications, upgrades and patches.
Resolve routine issues and problems.
Provide technical support for supported systems.
Resolve incident tickets and research new technologies being implemented
• Ability to troubleshoot standard/common operating systems and software/hardware issues.
• Ability to listen to symptom descriptions to analyze problems and to resolve effectively.
• Ability to communicate technical information in an understandable way to non-technical users.
Technical Solution Development :
Improve efficiency of systems assigned to meet user needs.
Communicate with SBOE IT development and infrastructure to resolve technical issues.
Document non-routine procedures and workarounds and solutions.
• Work with own specialty with ability to integrate and coordinate elements of that specialty.
• Working knowledge of technologies and systems in place with the capability of supporting these technologies.
Planning and Organizing :
Research emerging technologies associated with supported systems.
Plan work of other team members or self as directed by supervisor with independent tasks.
• Ability to work independently on tasks, develops own work, schedule and monitors progress against defined parameters.
• Ability to perform job with minimal supervision.
Project Management:
Participate as team member on small and/or large projects.
Serve as a productive project team member through timely completion of project tasks.
• Ability to establish working relationships with others and provide communication of activities.
Technical Knowledge:
Demonstrate thorough knowledge of technologies and systems in place with the capability of supporting these technologies.
Supports operating systems and services for clients and performs software and hardware diagnostics.
• Knowledge of technology principles and terminology associated with the work unit and area of responsibility.
Updates/Creates internal supported system documentation.
Helps determine technical needs of supported systems and providing information to leadership.
Consults with clients, internal staff, other departments and vendors.
• Ability to determine client needs and effectively communicates back to technical experts.
• Acts as technical resource to others within work specialty.
With Best Wishes,
Kintu Solanki | SR. IT Technical Recruiter | Mitaja Corporation
Web: http://www.mitajacorp.com
Email: kintu.solanki@mitajacorp.com | Main: 301-768-4913 | Fax: 301-965-8714
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