Voice Admin/Engineer || Des Moines, IA

Hi,

This is Saurabh Jangid from Themesoft.

Kindly share your updated resume at saurabh.jangid@themesoft.com          

 

Job Title: Voice Admin/Engineer

Location: Des Moines, IA

Duration : Long Term

 

Required Candidate Profile

Primary Skills

a.            Expert knowledge on Avaya , Nortel  IPT voice infrastructure Networking and inter related components

b.            Knowledge and experience on voice mail, blackberry, aspect and Avaya contact center systems infrastructure setup implementation and management

c.             Design and architecting skills - Efficient designing and planning of new technologies and driving the implementation.

d.            Expertise in Nortel, Avaya PBX systems and associated voice mail services

e.            Good Knowledge of  Nortel and legacy PBX would be added advantage

f.             Expertise on Contact center Call routing , IVR and voice Performance management.

g.            Good knowledge on ITIL processes, process flows & definitions

h.            Experience in managing international customers and large resource base in onshore and offshore

i.              Good problem analysis, Negotiation, Communication and presentation skills

Secondary Skills

a.            Escalations and Vendor management handling skills

b.            Skills on Template creation , presentation and documentation

c.             Skills on Network management tools implementation

d.            knowledge on Project management for assisting all Infrastructure Projects

 

Certifications:

Must be

1.            Nortel /Avaya certification would be added advantage

2.            ITIL Foundation Certified

Secondary

1.            CCVP Certification

Technical Skills Required

•             Excellent Communication Skills

•             6+ years' experience in handling Avaya & Nortel Communication Infrastructure including knowledge on Cabling and Punching.

•             6+ years of total Network Voice experience required.

•             Previous onsite experience preferred

•             H1 / L1 visa or US citizen is preferred

•             Understanding of the following product categories: SIP Proxy Server, Session, Border Controller

•             Protocol experience including H.323, MEGACO, MGCP, SIP

•             Hands-on experience in troubleshooting and implementing PBX features, Call Center Feature

•             Skills on Voice administration, Voice Mail, ISDN PRI's, VoIP, TDM etc

•             Knowledge of Firewalls, QoS, NAT, VLAN, DNS, routing, IP addressing

•             Familiarity with basic Networking like router, switches

•             Experience with call recording technology.

•             Nortel/Avaya Voice Certifications a must,

 

 

Thanks & Regards

Saurabh Jangid

 

INC 500 Fastest Growing Company

..............................................................

Mobile: 806-475-0025 | Saurabh.jangid@themesoft.com

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