IT Support Analyst (Strong Database exp) in Eden Prairie MN and Phoenix AZ

Hi

Please send me a profiile at ajit.chauhan@contech-it.com

 candidate must have strong database exp oracle, sql and also exp in production support  with Java and Support Analyst 

 

Title: IT Support Analyst (Strong Database exp) 
Location: Eden Prairie, MN
Position type: Contract 

 

 

Job Description:

IT Systems Support Analyst

Project/Projects: MA HIX
Part of a team
MA HIX M&O; 35

 

Responsibilities:

• Data analysis, writing data base scripts to do data corrections, custom Java development
• Work on planning and execution of change, problem, incidents, and service requests.
• Provide fixes for application errors reported
• Escalate unresolved issues to proper personnel
• Analyze and drive root cause analysis
• Maintain technical support documentation
• Perform implementation, maintenance, remediation, and troubleshooting services for applications.
• Meet contract SLAs for problems & incidents.

What software tools/skills are needed to perform these daily responsibilities?

• 6+ Years of experience,
• Strong Database experience,
• Oracle,
• Java/J2ee,
• ITIL,
• JIRA,
• Monitoring tools,
• Unix

What skills/attributes are a must have?

• Data analysis
• Excellent problem solving and analytical skills
• Ability to troubleshoot complex issues
• Excellent written and verbal communication skills
• Good organization and communication skills. Strong aptitude for attention to details.
• Exposure to ITIL framework, industry delivery and support standards and processes, knowledge management systems, and ITSM tools

 

Ajit Chauhan
_________________________________________________________
Contech Systems, Inc. • 1480 U.S. Highway 9 North, Suite 206 • Woodbridge, NJ 07095
D-916-221-7100

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