Greetings,
My name is Satyam and I'm an Sr. IT recruiter at EZEN Computer Services. We have a job opportunity of Service-Now Admin / Developer with our Direct Client. Kindly have a look at the below position and let me know if this is something you would be interested in.
Please send us your updated resume along your contact details to satyam@e-zencomp.com
Title: Service-Now Admin / Developer
Location: San Francisco, CA
Duration: 6+ months
JOB DESCRIPTION:
The Admin / Developer for ServiceNow will be responsible for configuring, administering and scripting the ServiceNow ITSM tool. This role will work with the ITS Management leadership to develop technical solutions that satisfy the business needs of the IT and other departments seeking to use ServiceNow.
• Configuration/Customization of the ServiceNow system, including creating workflows
• Build service requests from customer requirements including requests, request items and tasks using workflows to manage data flows from the customer to the support teams providing the service
• Uses scripting tools and Service Now functionality to create script to automate rote tasks being done in ServiceNow
• Performs integrations and process automation using ServiceNow Orchestration
• Gathers specifications from the IT department and delivers a product/release that meets the needs presented. Create requirements definitions and technical specifications documentation.
• Load, manipulate, and maintain data between Service-now and other systems
• Work with IT managers to generate views and reports as needed
• Must analyze and fully understand user requirements and current procedures in order to improve system capabilities, automate process workflows and address scheduling limitations throughout the development and delivery of the ServiceNow roadmap
• Thorough understanding of ITIL/ITSM processes
• Performs system and integration testing with sample and live data
• Monitor health, usage, and overall compliance of the application
Experience:
Three (3) years of directly related work experience
Knowledge, Skills, and Abilities:
• Knowledge of Active Directory / LDAP
• Knowledge of disciplined software release build/deploy processes
• Knowledge of integrating with internal and external applications and systems
• Knowledge of cross-browser and platform compatibility requirements including IE rendering issues
• Knowledge of JavaScript, HTML, CSS and good web design practices
• Ability to effectively communicate with all levels of the organization
• Ability to demonstrate analytical and problem solving skills
• Ability to successfully design, develop, and support web-based applications and websites
• Ability to interface and develop with Java/J2EE backend technologies
• Ability to work on multiple overlapping projects
• Ability to work independently with minimal supervision
Regards
Satyam Reddy
EZEN Computer Services Inc.
609-759-2658
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