Fwd: Need:: Server Tools Support :: Dallas, TX

Please share resume for the below position at Jyoti@sysmind.com

Position:: Server Tools Support    

Location:: Dallas, TX

Duration:: 12+months

 

Must have experience on atleast 2 of the below server tools :-

 

•         HP Operations Manager (OM/ITO)

•         HP Business Service Manager (BSM) – Windows

•         Compuware Dynatrace

 

Principal Responsibilities :-

 

• Under minimal supervision, monitors the availability, performance and capacity for all infrastructure tools as part of the Run the Bank global Infrastructure Tools Management Team

• Supports break/fix and patching functions for all infrastructure tools

• Conducts infrastructure tool performance analysis/trends as well as utilization tracking

• Prepares findings to the ITM engineering team

• Maintain run-books and product deployment diagrams

• Create and maintain knowledge base documents as required

• Perform daily health checks for all infrastructure tools

• Perform monthly ITIL metrics collection and reporting for management

• Perform daily service requests in a timely matter

• Maintain user access requests and recertification of all infrastructure tools

• Provide 24x7 rotating on-site tools support

• Provide Disaster Recovery tools support as required

• Provide support with the Global Service Desk (GSD) and Event Management (EM) team as required

• Follow DTCC's ITIL processes for incident, change and problem resolution

 

Experience :-

 

• Minimum of three years experience with Infrastructure Tools Management in a production environment

• Experience  working with  multiple infrastructure tools from the categories listed in the a tools appendix section below

• Other enterprise management and monitoring tools experience a plus

 

Knowledge and Skills Required :-

 

• Excellent analytical, problem-solving and decision-making skills

• Excellent communication, presentation and people skills

• Must have working knowledge of Microsoft Office product suite including Excel, Word, Visio and Outlook

• Must have working knowledge of Microsoft Windows and  Linux operating systems

• Working knowledge of how monitoring tools and platforms operate in TCP/IP networks

• Ability to maintain Unix shell and/or Perl scripts

• Professional certifications in various monitoring tools are a plus

 

Education, Training and/or Certifications

• Bachelor's degree in Computer Science or a related discipline and at least three or more years experience, or the equivalent in education and work experience  

 

Server Tools: -

 

• eView

• HP Openview Network Node Manager (NNM)

• HP Performance Agent/Manager (HPPA/HPPM)

• HP Service Health Reporter

• Smartbear AlertSite

• eG Innovations

• TeamQuest (future)

• Storage Resource Manager (future)

 

Thanks & Regards,

 

Jyoti Budhwar

IT- Recruiter

Phone: 609-897-9670 x 4006

Email: jyoti@sysmind.com

Fax: 609-228-5522

Address: 38 Washington Road, Princeton Jn, NJ 08550 

 

This email is intended for business communication. In case you do not want to receive any further email communication from me, please reply to this message mentioning 'Remove'. I apologize for any inconvenience caused to you due to my email. Thanks.  

 

 

 

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