Looking for ::: IVR Business Analyst in

Hi Partners,

Good Morning 

please share resume at naseer.ahmad@nityo.com

1. Role/Job Title               IVR Business Analyst

2. CLIENT and Complete Work Location: Charlotte – 28217

Infrastructure-Contact Center | ContactCenter model

 

    Provide support to consulting and technical teams in different processes including design, development and deployment; document system understanding, contribute to knowledge transfer with the objective of ensuring delivery of high-quality solutions within the guidelines, policies and norms of Infosys.

3. Required/Must Have Skills     

·         Working with Business owners, developers and IT Team to collect the requirements

·         Work with IT Team to understand technical aspect of the system

·         Translating Business requirement to IT / Technical requirements

·         Writing formal functional and non-functional requirement specifications

·         Good knowledge of IVR Technologies, Avaya Experience Portal, Nuance Speech Engine, Java, J2EE, Web-services

·         Telecom and Cable domain preferred

·         Experience in various billing systems

·         Database knowledge –  Oracle, RDBMS

·         Minimum 3 years' experiences in Business Analyst roll for large scale enterprise IVR.

4. Education Requirement: BE

5. Years of Experience: 7-10 yrs

6. Certification Requirement: N/A

7. Soft Skills Requirement: Good oral and written communication.

8. Work Hours/Schedule:  Regular shift

9. Is there a remote-work option?:No

10. Is travel Required? No

11. Interview Process (Is face to face required?): Yes

12. Are you open to candidates from other states who can relocate to the client site?:Yes

13. When is your target start date? ASAP

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