Requirement on HP Service Manager 7.11 Administrator Location Bloomington, Illinois

Hi,

This is MAC, - Recruitment and Resources from SancroSoft USA Inc.
We have an urgent requirement as follows:
Please respond with resumes in MS-Word Format with the following details to Mac@sancrosoftusa.com

Full Name :
Location :
Contact Number :
Email :
Availability :
Visa Status :

 

Title : HP Service Manager 7.11  Administrator 

Location : Bloomington, Illinois

Duration : 6 + Months

 

·         Familiarity and hands on with various HP Service Manager 7.11 modules like Incident management, Change management,  Problem management, SLM, Request Management, Interaction Management

·         Maintenance and enhancement of HPSM user interfaces (forms, templates, filtering views, on-screen chart reports, etc.)

·         Administrate and Maintenance of User accounts (Operator Accounts) Including Profile assignment on HPSM upon requests.

·         Maintenance / Troubleshooting of interfaces between HPSM and other systems using Connect-It, SC-Auto and Web Services.

·         Maintenance of overall Service Catalog in HPSM 7.11 and updating the Catalog Items when required.

·         Extraction and creation of Reports from HPSM 7.11 Application Interface

·         Creation / updation of any Documentation of User Guides, Administration Training Documentation etc

·         Follow-up on product issues relating to HPSM with HP software support channel and log tickets as needed and follow up on them till permanent resolution Is applied.

·         Ability to review System log files and spot inconsistencies relating to Performance, Feature functionality usage, license consumption and ability to be able to conduct Health Check on a given system.

·         Exposure to Code Migrations (Load / Unloads), Wizards,

 

Thanks & Regards

Mac Smith
Sr.Recruiter

  

 The power of focus

SancroSoft USA INC

4944 Sunrise Blvd, Suite B-4 || Fair Oaks, CA 95628
Phone : 832-295-0893 || Fax: 916-200-0305
E-Mail : Mac@sancrosoftusa.com || www.sancrosoftusa.com

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