Role: Incident and request management || Location: Coppell,TX || 10 months contract

Role: Incident and request management || Location: Coppell,TX || 10 months contract
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Role: Incident and request manager
Work Location Coppell TX
Contract duration (in months)* 10

*Mandatory

Job Details: 

Must Have Skills (Top 3 technical skills only) *
1. Drive efficiency and effectiveness of the incident management process
2. Prioritizing incidents in terms of impact and urgency.
3. Facilitate post mortem meetings and ensure that action items regarding Incident Management are effectively carried out.

Detailed Job Description:
Drive efficiency and effectiveness of the incident management process. Identifying all incidents. Matching incidents against incidents with workarounds in place. Resolving incidents as quickly as possible.Prioritizing incidents in terms of impact and urgency.Escalating incidents to other teams as necessary to ensure timely resolution.Monitor the performance of incident management processes and seek to continuously improve the process. Facilitate post mortem meetings and ensure that action items

Top 3 responsibilities you would expect the Subcon to shoulder and execute*:
1. Facilitate management teleconference bridges to determine business impact and decisions regarding next steps and provide regular incident notifications to impacted lines of business and IT Mgmt.
2. Update incident records with appropriate data including business impact, application affected and relevant details regarding incident resolution.
3. Understand regulatory impacts and reporting based on regulation requirement

 

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