Sr. Business Analyst
Retail Domain End Client
12+ months
New York, NY
Target Rate: $45 c2c (all inclusive)
Need USC or GC Only
Description/Comment: Able to create and modify procedures to solve complex issues. Seen as a subject matter expert within functional area. Participates in negotiation and collaboration. Utilizes creative thinking and innovative approaches involving multiple technologies. Supports initiatives that focus on meeting and growing business needs. Monitors service performance to SLAs and ensures organizational and leadership visibility of SLA performance and problem areas. Manages support exceptions/escalations and where appropriate, creates new or refines existing business processes. Possesses knowledge to plan and manage service deliveries for standard and customized IT solutions and processes to satisfy customer and business requirements.
SKILL SET
Powerpoint and Excel. Ability to take tech-speak and translate for non-technical audience. Familiar with Agile environment and working within Service Level Management environment. Must be able to demonstrate strong writing ability.
Own and manage the milestones and timelines of all product rollouts for our NY based product team
• Must have Retail and/or eCommerce experience
• Support product launches through pilot phase by troubleshooting and resolving user issues
• Ensure the successful transfer of support to the appropriate teams
• Create and maintain training, support, and other product documentation
• Manage project timelines and consistently report status to sponsors and stakeholders
• Become a subject matter expert in various areas of the business and leverage experience to identify areas of product and process improvements
• Document existing business processes and help refine or create new processes as needed
• Monitor product analytics and identify areas of opportunity to ensure user satisfaction
• Lead product and user acceptance testing to ensure requirements have been met What you need to be successful:
• Minimum 5 years of relevant Business Analysis experience, retail experience preferred
• A desire to deliver the best customer experience and exceed expectations
• Experience in translating tech speak into intuitive, easy to understand training and support documents
• Must be able to demonstrate strong writing and communication skills
• Ability to interface directly with senior business stakeholders and users
• Ability to get into the weeds on multiple products at one time
• Experience creating/reviewing test scenarios and participating in testing
• Knowledge of the software development life cycle and Agile/Lean process experience a plus
• Excellent interpersonal, collaboration, and problem-solving skills.
Thanks & Regards,
Abhishek Ojha
732- 837- 2138
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