My Client is looking for Infrastructure Svcs Advisor Sr
Please share the profiles at robin.hartley@izaritsolutions.com
Job Title : Infrastructure Svcs Advisor Sr
Location : Virginia Beach, VA
Duration : 6+Months Contract With Possible Extension
Must Have Skills: Avaya and MAC …….
Job Description:
Scope of Telephony Work
Support of Anthem Work at Home Associates
Use of Anthem tools such as ServiceNow, TSRM, OneVision, Avaya ASA, etc…
Lights On project support such as adding circuits, hardware, software, etc…
Support of Corporate Real Estate projects/requests
Support of facilities requests such as support for power outages
Morning Status Checks - Review system daily upon arrival for errors and alarms. Resolve all errors.
Perform routine backups and system software translations as required.
Work directly with the telecommunications staff, network administrators, and staff for the supported products and end users.
Keeps detailed records, in Anthem's ticket systems, of MAC tickets, documentation, and emails related to installation and move, add, and change activity.
Keeps detailed records, in Anthem's ticket systems, of break-fix tickets and activity as requested.
Provide implementation, cutover support and assistance whenever called upon during scheduled working hours.
Gather and analyze logs from Anthem's systems as necessary.
Follow up with customer contacts to ensure satisfactory completion of work.
Log all work time in automated ticketing system.
Adhere to Anthem's security policies when accessing their environments
Complete Root Cause Analysis documentation and reviews with major incidents.
Root Cause Analysis (RCA) would be provided through the manufacturer's maintenance agreement.
We will work with Avaya on this, but they would be responsible for the RCA.
Adhere to strict Change Control policies of Anthem MAC work may include, but not be limited to:
"MAC" - move, add, or change on a supported product.
"Simple MAC" - System administration work performed within the application software that typically affects only a particular user.
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Thanks & Regards.
Robin Hartley| Sr Technical Recruitrer
Direct : +1 646 434 5162
Izar IT Solutions
655 N Swift Rd, Addison, IL 60101, USA
robin.hartley@izaritsolutions.com
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