Immediate Interview: Genesys ( Voice ) Engineer, IL

 

Job Title:          Voice Engineer (Genesys)
Duration:          6-12 months
Location:          Chicago, IL

• The position requires a Sr. Engineer with in depth knowledge of Genesys 8.5 including infrastructure components, Genesys IW, Genesys reporting, GVP and call flow.
• The engineer will be responsible for the following: Building out the infrastructure and integration of Genesys components with Cisco 10.5 UCCM. Defining, Developing and Implementing Call Flows based on user requirements. Building and implementing Genesys Remote Agents. Integration of Genesys with Verint or Nice Call Recording.
• End to end support for implementation. Development of documentation for call flows and infrastructure components
• Skillset Details: 
• In depth knowledge of the infrastructure to support Genesys 8.5 environment in HA architecture connecting to Cisco CUCM 10.5.
• Knowledge of Verint and NICE Quality Recording solutions. In depth knowledge of Genesys Reportn

 

Regards,

Yogesh

Technical Recruiter

Email: yogesh@droisys.com | www.droisys.com

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