Urgent Need :: Technical Support / Desktop Support @ Montvale, NJ

Hi ,

 

Hope you are doing great!

 

Please review the following Job Description and share updated resume if you find comfortable for this position...

 

Role: Technical Support / Desktop Support

Location : Montvale, NJ

Duration: 6+ Months                                       

                                                      

Job Description

Key words to search in resume   Technical Support / Desktop Support

 

Technical/Functional Skills -MUST HAVE SKILLS           

· Solid Understanding of Microsoft Desktop / Laptop environment [Windows XP, Windows 7 etc.]

· Knowledge of Windows environment and basic administration preferred

· Automation and Scripting knowledge preferred

· Knowledge of Networking, Database, Security will be added advantage

· Good understanding of client backup software (e.g., Symantec DLO) and Antivirus software (e.g., Symantec End Point protection)

· Good Communication skills

· Analytical skills to resolve Complex problems

· Basic knowledge of end user application

· Presentation skills

· ITIL Knowledge (Incident management, Request management, Change Management, Problem management)

Roles & Responsibilities             · Installation, Configurations and Maintaining OS, Standard and Business Applications

· IT Support for Desktop / Laptops, Telephony (Desk phone, Video Conference and Hand held devices)

· Build & Maintain Standard operating environment

· Manage S/w. Library, License and Inventory list

· Provide Incident Management, Request Management and Change Management for Desktop / Laptop Environment as per defined SLAs and KPIs

· User and Vendor Co-ordination, Communication

· Support for VIP and Home Users

· Tape Management

· Provide Touch services for Enterprise Services (Server Environment, Data Centre equipments, N/w. Devices etc.)

· Manage site specific Documents, Vendor contacts and Escalations, Application Installation Documents

· Lead and support IT Support Engineer for local and remote site.

 

 

 

Regards,

Aayan Raj | SYSMIND, LLC
	Trainee Recruiter Phone: 609-897-9670 x 5107 Email: AayanR@sysmind.com Website: sysmind.com Address: 38 Washington Road, Princeton Junction, NJ 08550

 

 

 

 

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