• Functional and domain knowledge in Telecom OSS/BSS stack.
• Serves as a liaison between the business community and the IT organization in order to provide technical solutions to meet user needs.
• Possesses expertise in the business unit(s) they support, as well as, an understanding of the IT organization's systems and capabilities.
• Analyzes business partner's operations to understand their strengths and weaknesses to determine opportunities to automate processes and functions.
• Assists in the business process redesign and documentation as needed for new technology.
• Typically has 1 to 3 years of relevant technical or business work experience.
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