PLEASE SHARE RESUME NICK@APETAN.COM
-- Job Title: SR. VOICE ENGINEER
Location: Irvine, CA
Duration: 3+ Months/Contract
Interview: Phone and Skype
The Senior Voice Engineer - is accountable for ensuring the availability, performance and security of overall client's unified communications environment including Cisco VOIP/UC systems, Cisco Jabber, audio conferencing, web conferencing and videoconferencing platforms.
Voice Support and administration (65%)
- Design, Implement, troubleshoot, analyze and maintain the voice network/IP telephony infrastructure of internal and external environments; including voice network connectivity and utilization, network performance tuning. Identifies, researches, and resolves technical problems. Systems. Install, support and maintain hardware and software infrastructure according to best practices.
- Responsible for developing end user documentation and instructions on current UC technologies and future enhancements; documentation responsibilities include compiling operations and maintenance reports as required, to include monthly operations and key metrics reports.
- Maintain documentation of client voice networks and systems
- Perform network security design and integration;
- Implement the necessary controls and procedures to protect information systems assets from intentional or inadvertent modification, disclosure, or destruction;
- Assist in the development of guidelines and procedures for administration and security best practices
- Monitor network usage, anticipate problems and suggest solutions;
- Familiar with a variety of the field's concepts, practices, and procedures
- Create and maintain comprehensive documentation as it relates to network topology, equipment, and configuration(s).
- Level 2 and Level 3 Support for problems identified with systems and network. Will act as an escalation for Level 1 and Level 2 Managed Services support technicians.
- Create, request, and present technical specifications and requirements for purchasing of voice networking equipment via quote procedure.
- Participate in after-hours upgrades, troubleshooting, and/or on-call availability as needed.
- Provide on and off hour support on system related issues as necessary.
- Work with user departments to resolve specific problems or make changes in programs.
- Establish and maintain formal procedures and policies related to network security, performance monitoring and system changes.
- Accountable for hardware and software license management, upgrades and warranties in area of specialty.
- Troubleshoot systems when experiencing issues by identifying what the problem is and finding a resolution. Results are measured by not only resolving the issue, but also preventing it from occurring in the future.
Technology Project Support (25%)
- Evaluate current systems in area of specialty to identify areas for improvement or new direction and provide as input into future systems strategies.
- Evaluate new technologies in area of specialty and provide input into future systems strategies.
- Work closely with IT staff to clearly define issues and/or requirements that result in modifications to any of the systems, hardware or OS in area of specialty.
- Provide expert advice, training and project management and technical support for various projects in area of specialty.
Resource Management (10%)
- Coordinate the work efforts, scheduling and prioritization for cross-team resources.
- Effectively transition senior level knowledge to other members of the team to help grow the organization as a whole.
- Train and mentor other team members in team standards, processes and methodologies.
- Support the professional development of other team members.
- Effectively delegate tasks to other team members to challenge individuals appropriately.
- Identify relevant training needs for the IT organization.
- Provide leadership to the team in regards to quality and integrity. Inspect and ensure the quality of work delivered by other team members.
- Provide input into the scheduled performance review process.
- Suggest and lead areas for improvement in internal processes.
- Provide input into the decision making process for the team.
- Act as point person on behalf of the team and gain the trust and confidence of other team members.
Additional Responsibilities (Varied)
- Accountable for properly following all IT standards, processes and methodologies as applicable including but not limited to Quality Assurance (QA), Project Management Life Cycle (PMLC) and Software Delivery Life Cycle (SDLC).
- Other responsibilities and accountabilities may be assigned based on business and organization needs.
Travel Expectations
- Minimal travel requirements (<10%).
QUALIFICATIONS
- Four year college required or applicable trade school or commensurate work experience.
- 7+ years of network support in a complex technical environment.
- Cisco certification such as CCNA Voice, CCVP or preferably, CCIE Voice.
- At least 4-6 years of experience in the following skill sets:
- Cisco VOIP Engineer supporting multi-site enterprise clients
- Cisco Unified Communications Suite – Cisco Unified Communications Manager (CUCM) / Unity Connections
- UCCX Administration
- Familiarity with AXL for CUCM and its capabilities
- Network Protocols * TCP/IP / SIP / MGCP / SCCP / MPLS
- Phone Systems * IP PBX / PBX
- Cisco Routers / Switches * Configuration / Troubleshooting / Support
- Quality of Service (QOS) * Traffic engineering/ Models / Best Practices
TECHNICAL
Expert
- High Availability
- Cisco Unified Communications Manager (Call Manager) ver. 6x/7x/8x/9x
- Cisco Unity and Unity Connections
- Cisco IOS Telephony T1-PRIs/Gateways/MGCP/SCCP/SRST
- Enterprise Contact Center Design and implementation, integration/engineering of UCCX
- Infrastructure Technology
- Cisco QoS for VoIP
- LAN/WAN Communications
Nick G. | Technical Recruiter | Apetan Consulting LLC |
Tel: 201-620-9700 * 141 | 15 Union Avenue, office # 6, Rutherford, New Jersey 07070 |
Mail :- Nick@apetan.com | www.apetan.com |
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