Direct Client-Urgent Need :: Contact Center IVR Consultant :: Newport Beach, CA

Hi,

 

Please send resume to  ankit.kumar@idctechnologies.com

 

Job Title* Contact Center IVR Consultant

Work Location & Address* Newport Beach, CA 92660

Contract duration (in months)* 6

*Mandatory

Job Details:
Must Have Skills (Top 3 technical skills only) *
1. Strong knowledge on Cisco (ICM Admin scripts, CCMP and basic IVR)
2. Good knowledge on Aspect Dialer
3. Good knowledge on WFM
Nice to have skills (Top 2 only)
1. Good in communication
2. Fast learning
Desired years of experience*: 
Above 5 years
Education/ Certifications (Required): 
BE or similar
Top 3 responsibilities you would expect the Subcon to shoulder and execute*:
1. Handling the call center operational hours using ICM admin scripts and Oracle SQL database
2. Set up of agents in Cisco system and other skill, routing configurations changes using CCMP and configuration manager
3. Testing IVR and troubleshooting the IVR issues and work on tickets

 

 

Best Regards

Ankit Kumar Sagwal

IDC Technologies Inc.

E-Mail: ankit.kumar@idctechnologies.com

Phone- 408-457-9381 Ext-4073

Hangout: ankit121.rgtalent

 

 

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