Hi
Hope you are doing well. We have a very good opportunity with our client. If this position suits you, Kindly revert me with updated resume and best time to speak.
Position: Project Manager with contact Center
Location: Middletown, NJ
Duration: Contract
Job Details:
Must Have Skills (Top 2 technical skills only)
1. Manager with strong program management skills,
2. Managing enterprise Contact center implementations
Nice to have skills (Top 2 only)
1. Handling geographically distributed delivery teams working in varying timezones.
2. Detailed business requirements gathering and analysis, Client inquiries and investigations.
Desired years of experience : 7+ years
Education/ Certifications (Required) : min: Bachelor of Engineering
Top 3 responsibilities you would expect the subcon to shoulder and execute:
1. Bottom line responsibility for project execution, Interface and coordinate with Supplier team, Ensure project is executed in compliance with defined SLAs and ensure process adherence for end to end delivery.
2. Status reporting and issue resolution, Conduct process audits, root cause analysis, and apply knowledge to Improve productivity and quality.
3. Participate in requirement and design meetings, Perform detail level design to satisfy requirements.
Best Regard
Bhupender Singh
IT Technical Recruiter || IDC Technologies, Inc
1851 McCarthy Blvd, Milpitas, CA 95035
Email: bhupender.singh@idctechnologies.com
Work: 408-457-9381 Ext-4060
CMM LEVEL 3 Company
ISO 9001-2008 Certified
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