Technical Support Analyst Laboratory - Irwindale, CA or Duarte, CA - 12 months

Greetings, 

My name is Satyam and I'm a Sr. IT recruiter at EZEN Computer Services. We have a job opportunity of Technical Support Analyst Laboratory with our Direct Client. Kindly have a look at the below position and let me know if this is something you would be interested in.

 

Please send us your updated resume along your contact details to satyam@e-zencomp.com            

               

Title: Technical Support Analyst Laboratory

Location: Irwindale, CA or Duarte, CA

Duration: 12 months

 

NOTE: Need H1b and DL copy.

 

Job Description:  

Job Description for Healthcare Legacy Applications - Technical Support Analyst
Role: Technical Support Analyst - Laboratory
Responsibilities:

·         Analyze and troubleshoot application issues with respect to their functional areas and provide technical support as necessary.

·         Take ownership to resolve issues and work with other groups to ensure customer satisfaction.

·         Follow-up with the user or vendor of the application as necessary.

·         Verify and communicate the resolution to all the associated stakeholders.

Required Skills:

·         Must have 2-5 years of experience in US Healthcare IT.

·         Must have at least 2 years of experience in providing Technical/Solution Support to Lab applications like Sunquest, Copath Plus, AIM, ASI, ARUP, Histotrac, Safetrace, Shire, UroNav, Data Innovations, DM360, BioView.

·         Should be familiar with at least one leading EMR used in US Healthcare.

·         Good understanding of Provider side of the US Healthcare industry.

·         Experience on any popular ticketing tool like Service Now or Remedy is a plus.

·         Willing to work in "shifts" (occasionally) and/or be available ‿on-call†on an as needed basis.

·         Should be proficient in verbal and non-verbal communication.

·         Resourceful and able to work in a team environment.

·         Any US-based implementation experience with respect to any of the functional areas above is a plus.
 

Regards
Satyam Reddy
EZEN Computer Services Inc.
609-759-2658
satyam@e-zencomp.com   

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