| Description | A professional in this role will have the following responsibilities: - Adapts existing methods and procedures to create possible alternative solutions to moderately complex problems.
- Understands the strategic direction set by management as it relates to team goals.
- Uses judgment to determine solution and seeks guidance on complex problems.
- Primary upward interaction is with direct supervisor. May interact with peers and/or management levels at a client Determines methods and procedures on new assignments with guidance
Key Responsibilities may include: Candidates will demonstrate skills in areas for the administration, development, documentation and technical support of the Service-Now platform. This position will vary in the scope of project responsibilities; however generally this position will focus on designing and delivering technical solutions that are developed on the ServiceNow platform. Duties may include: - Providing software configuration and customization including, but not limited to: screen tailoring, workflow administration, report setup, data imports, integration, custom scripting and third party software integrations
- Obtain and analyze business requirements and develop technical/function requirements
- Develop, design and rollout new applications modules, workflows and catalog requests
Candidates should demonstrate experience in the following areas: - Enablement of Human Performance elements of solutions that deliver client value
- Design and delivery of technical solutions based on the ServiceNow platform
- Generating detailed documentation
Basic Qualifications: - 4 or more years of general IT background
- A minimum of 1 year of experience supporting the implementation, administration, configuration, and/or development of the ServiceNow tool
- Experience should include scripting, tool configuration, design work, technical configuration, and deployment. Specifically, candidates shall possess the skill to develop on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change, Service Request
- 1 year of experience working with or developing in any one of the following programming languages: JavaScript, PHP, C, Java, Perl, HTML or HTML 5
Preferred Skills: - Working knowledge of Linux operating system any of the following database types MySQL or Oracle
- Understanding of Change Management, Configuration Management, and Release Management as it relates to ITIL
- Experience managing relationships, operating procedures and service level agreements with clients and coworkers
- Supporting Service Management tool suites including HP, BMC Remedy, CA, and ServiceNow
- Customer Relationship Management experience
- ITIL Foundations Certification
- Web site design and human computer interaction
- BMC Remedy administrator / developer experience
- Development and delivery of ServiceNow training
- Experience with AngularJS, Apache and/or Jelly Scripting
- Web Services Integration (SOAP, REST, and JSON)
- System/Process Automation (Orchestration) experience
- Experience implementing systems using the Agile/Scrum methodology
- Experienced in the System Development Life Cycle (SDLC) processes including client requirement analysis and system design
- Experience designing and implementing IT and Non-IT related process workflows, procedures and technical standards
- Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions
Professional Skills Requirements: - Strong oral and written communications skills
- Supervisory experience working with a diverse internal and client teams
- Client presentation development; executive presence
- Ability to produce documentation utilizing the MS Office Suite
- Broad understanding of ITIL V3 and its components.
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