HI,
Please find the below and send resumes to raj@cyture or call me on 703-774-3772 asap.
DATA ANALYST.
Location : San Jose , CA
Duration: 6+ months
Primary Job Responsibilities:
eBay's global Customer Service Solutions (GSS) Technology team is looking for a very talented, innovative and driven Business Systems Analyst (BSA) who will work closely with CS Operations teams to drive Reporting Solutions that will help CS effectively monitor and manage the agent and customer experience. The BSA will also work closely with CS Operations, Product Development, Quality Assurance and Program management teams throughout the Product lifecycle. Emphasis will be on identifying innovative, efficient, scalable solutions and driving their implementation.
Responsibilities include:
• Act as a liaison between CS Operations and Engineering organizations in aligning requirements with the delivery of strategic objectives.
• Facilitate requirements and design meetings to understand and collect product, business and technical needs.
• Define product requirements including writing clear, detailed, and thorough specifications for simple to complex features.
• Key deliverables for Reporting BSA's include: Product Requirement Documents (PRD), Back-end (ETL) Source to Target Maps (STM), Front-End (BI) Source to Target Maps, Testing Plans, Project Plans, and Scoping documents.
• Perform project management for the projects.
• Resolve ambiguities and conflicting business and technical requirements.
• Proactively identify issues concerning technical limitations and key product requirements.
• Work with engineering to ensure technical specifications and final product meets the defined business requirements and design.
• Identify and design new processes that may be required in support of the project, using and adapting existing processes where possible.
• Ensure new processes are transitioned to appropriate owners for ongoing support.
Job Requirements:
• BS or equivalent degree plus 8+ years or Master's degree and 6+ years of BSA or related work experience.
• At least 4-6 years' experience as a Business Systems Analyst (BSA) in Data Warehousing realm with strong Planning/Analytical Skills, as well as highly proficient in SQL skills
• Strong technical knowledge with databases, data marts, data warehousing and reporting tools (Microstrategy)
• Experience working in a Contact Center, with solid understanding of key metrics that are leveraged by CS Operations
• Solid experience with Customer Segmentation, preferred
• Strong background in business systems analysis (preferably with customer support organizations and/or Data Warehousing)
• Strong analytical and problem solving skills and experience applying these skills to resolve strategic business and product questions, product design and technical issues.
• Ability to communicate verbally and in writing clearly and succinctly, complex design and technical issues, as well as business and product requirements.
• Ability to summarize and present complex issues to a variety of audiences: technical, non-technical and executive personnel
• Ability to understand and challenge technical proposals.
• Ability to develop use cases.
• Strong presentation and documentation skills, proficient in PowerPoint, Visio, Word and Excel.
• Strong project management background with a focus on the product development lifecycle.
• Ability to function effectively in a fast paced and iterative environment and manage continuously evolving business needs.
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CYTURE INC
703-774-3772
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