Voice Network Engineer
Location: Eagan, MN 55121
Duration: 5+ months
Implementation Partner / Client: Apex Systems/ Prime Therapeutics
5-years Cisco voice technology experience, including Cisco Unified Communications / Contact Center Enterprise / Contact Center Applications
Experience in a corporate, multi-site telephony environment.
Candidate will be responsible for the support of a large Cisco IP Voice, Core Contact Center and application systems environment. Products and services include Cisco Unified Communications Products: CUCM, CUC, Presence, CER, CUEAC, Voice Gateways; Contact Center Suite including UCCE, ICM, CVP, CUSP, CUIC, NICE Call recording, PSTN Pots, SIP and ISDN PRI. Virtualization using VMWare on Cisco UCS. This person will maintain the environment lifecycle management including projects to address end of support issues, engineer, deploy and support these voice technologies.
This person will be expected to have a work history on Contact Center products and services in a diverse multi-channel environment. Also working closely with other areas of Information Technology to gather business requirements and support strategic initiatives.
Responsibilities:
• Interface with various vendors – Cisco, VARs (Value Added Resellers), Telephony carriers and others.
• Write detailed requirements, system design, program functions, and steps required to modify network and voice systems. Review specifications with business user to ensure compliance with requirements.
• Support ICM, CVP, UCCE multi data center footprint
• Work with IT telephony application owners to develop and implement acceptance test plan to ensure that product meets customer requirements and expectations.
• Adhere to department, IT and corporate standards for project and process development and reporting.
• Troubleshoot tier 3 and 4 production problems within assigned software applications as needed.
• UCCE infrastructure project work and other duties as assigned
Minimum Qualifications:
• 5-years Cisco voice technology experience, including Cisco Unified Communications / Contact Center Enterprise / Contact Center Applications
• Experience in a corporate, multi-site telephony environment.
Preferred Qualifications:
• Experienced with formal Change Management, formal validation and other ITIL principles.
• 5 years' experience in Cisco UC and UCCE Contact Center system applications, and other technologies related to voice technologies.
• Cisco UCS and VMWare platform knowledge
• Must be a self-motivated team player with excellent communication skills. Able to deliver results in a high-energy/high-pressure environment.
• Diverse PSTN Connection technologies; SIP / ISDN PRI / POTS
• SIP SBC knowledge; ACME and Cisco CUBE
Nagarjuna. G
IT Recruiter
Phone: 732-354-4300
Email : Nagarjuna@tekskillsinc.com | www.tekskillsinc.com
Gmail: gani.nagarjuna@gmail.com
INDIA | USA | CANADA | UK
Appraised at CMM Level 3 | WMBE Certified Company
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