Need Telecom Business Systems Analysts @ Austin, TX

Please Reply me on rugender.nagar@rsystems.com

Title:                     Telecom Business Systems Analysts

Location:             Austin, TX

Duration:             12 months

Positions:            2

 

Dell is seeking two Telecom Business Systems Analysts to join their team for a 6 month contract with possible extensions and/or conversion to direct hire. One position will require Softphone / ePhone / Avaya ACD skills and the other position will require Cisco ICM skills.

 

Description

·         Seeking a talented Business Systems Analyst to advance business transformation through evaluation and implementation of Telecom and Contact Center solutions with an engaged business partner.

·         The Business Analyst will assist in assessing multiple legacy and new applications and will advise on proper requirements, setup,integration, testing, and go-live options.

·         Global applications and processes will require working with Services business leaders and cross-functional team members across all regions.

 

Responsibilities:

·         Assist in evaluating critical issues that occur in the existing systems, communicate with business users and help determine solutions that enable a more stable environment for our business partners

·         Gather and define business requirements for strategic programs, and translate requirements into best-practice solutions

·         Identify and document current state process, system, and data flows

·         Define future state requirements and perform gap analysis to provide solution recommendations

·         Partner with the Application Development team to translate requirements into technical specifications per SDLC methodology with an eye towards simplifying processes via standard processes and functionality where possible

·         Coordinate with Services organizations to define and develop business process and system changes, and drive ownership to stakeholder groups

·         Develop comprehensive process scenarios / test scripts, track progress, and drive issue resolution during various testing cycles (CRP, SIT, UAT, Performance)

·         Coordinate Business Readiness activities, including communication, end-user training and access, data conversion, and cutover strategy

·         Ensure compliance with internal controls / Governance

·         Define transition / training plan for hand-off to appropriate Production Support groups

·         Work within established SDLC project management methodology to manage relationship between IT and Services with regards to scope, deliverables, and timing to support efficient portfolio delivery

 

Qualifications:

·         Telecom and Contact Center implementation or similar business experience desired but not required

·         Thorough understanding of business process and systems flows, and ability work within a global team to consider implications to current and future state business environment

·         Ability to gather, monitor and document business requirements

·         Solid verbal and written communication skills

·         Prefer Bachelor's degree and 4-6 years related Services / IT / Business experience

 

For the Telecom Business Analyst resource, Avaya, Cisco, Interactive Voice Response (Nuance preferred) are a plus.

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Thanks & Regards   Rugen Nagar   R Systems Inc 5000,Windplay Drive,El Dorado Hills,CA 95762 Desk no: 916-692-3594  Fax: 916-939-6337 [CMMi & PCMM Level 5 Company] ISO 27001 |Six Sigma Web: www.rsystems.com

YIM/GTalk --> rugender.rgtalent

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