Urgent Hire________Incident Manager with ITIL @ Englewood, CO

Dear  All,

If you have anyone with you for the following position, please send the suitable resume along with Contact Details, Kindly share suitable resumes ASAP at rajk@sysmind.com or rjsysmind@gmail.com Phone: 609-897-9670 x 4002.

Title: Incident Consultant with ITIL

Location: Englewood, CO

Description:

• Responsible for planning and coordinating all the activities required to perform, monitor, and report on the process 

• Point of contact for all Major Incidents ( MI)

• Host bridge calls effectively to resolve incidents

• Provide technical direction and coordination to the resolver groups involved.

• Possess proven written and verbal communication skills

• Provide appropriate inputs to the problem management process, RCA preparation

• Handle conflict situations and make quick decision while driving incidents

• Demonstrating high level of Urgency and Responsiveness in Resolution of Major Incident (MI)

• Manage and drive third parties to the quick resolution of incidents

• Good understanding of infrastructure technologies (Servers, Email and Messaging Services and Networking, etc.)

• Responsible for planning and coordinating all the activities required to perform, monitor, and report on the process

• Responsible for communicating with the Incident Process Owner

• Responsible for the effective implementation of the process "Incident Management" and carries out the respective reporting procedure.

• Monitor the incidents to ensure that the Service Level Agreement are respected

• Identify, initiate, schedule and conduct incident reviews

• Establish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology is reviewed and enhanced where applicable)

• Ensuring On time Escalation update to supervisor

• Ensure of Quality Documentation of MIR, RCA, Chronology - 100% Compliance

• Publish Major Incident Dashboard

• Track and report all escalations

• 100% Process Compliance throughout the Service Management lifecycle

• Management, Resolution of Tickets from ALL Possible Dimensions like Aging, Response, Resolution, Delays, Pending due to any reasons etc. would be managed 

• Responsible for tracking the Customer Escalations till closure. CE needs to informed to SQA and prime SQA and tracked till closure. All needed actions will be driven and created for timely closure of the Escalation. CE should be tracked in customer's centricity tool by SQAs.

• Reporting of quality of documents/approvals/ from the different teams

• For the Audits Documents, Reports, Artifacts, Data Points will be provisioned by the Tower Director to the Owner for the Audit as well as the SQA of the account. He will be answerable and accountable to ensure the closure of Minor or Major Non-Compliance after the Audit Report – quarterly

• Tickets- 100% adherence for the approvals change management process, Problem Mgmt Process.

• Handling and managing the Ad-Hoc Requirement and Request from Customer.

• 100% adherence to various customer process like Change Management, NDA, security policies, ITIL

• Document all actions in ITSM Tool (Remedy)

Best Regards Raj Kumar | SYSMIND, LLC
	Phone: 609-897-9670 x 4002 Email: rajk@sysmind.com LinkedIn: https://www.linkedin.com/in/rajka Gtalk: Composetext Website: sysmind.com Address: 38 Washington Road, Princeton Junction, NJ 08550

--
You received this message because you are subscribed to the Google Groups "US Jobs: Requirements, Clients and Consultants" group.
To unsubscribe from this group and stop receiving emails from it, send an email to recruiters-r-us+unsubscribe@googlegroups.com.
To post to this group, send email to recruiters-r-us@googlegroups.com.
Visit this group at https://groups.google.com/group/recruiters-r-us.
For more options, visit https://groups.google.com/d/optout.