Immediate need WFM NICE IEX Engineer in PA or TX

Hi Friends,

Hope you are doing great.

We have very urgent opening for the following positions and can setup interview immediately.  If you have any suitable profile please send the resume in word format to  ray.francis@consultingknights.com, you can also reach me at 609-423-4215.

Job Title: WFM NICE IEX Engineer
Location: Horsham, PA or Eden Prairie, MN
Duration: 6+Months Contract

Job Responsibilities: 
This position is to assist with the day to day support of the CSS NICE IEX platform.
Telephony Application Services Team size is 4 resources; this would make it 5

What are the top responsibilities for this position?
This position will provide support and maintenance of UnitedHealth Group's workforce optimization tools for the contact center with an emphasis on the Nice WFM (IEX) product. The position's
responsibilities will include incident and problem management, planning and execution of maintenance activities, vendor management, and serving as an application subject matter expert for upgrades, projects and integration efforts.

What software tools/skills are needed to perform these daily responsibilities?
• 2+ years experience using or supporting Nice workforce optimization tools or similar tools from a different vendor such as Aspect or Verint
• 2+ years application or infrastructure support in a large enterprise environment
• 2+ years experience with Windows Server 2008/2012 and Windows applications.

What skills/attributes are a must have?
2+ years experience using or supporting Nice workforce optimization tools or similar tools from a different vendor such as Aspect or Verint.
Ideally 2 plus years supporting a NICE IEX 4.6 platform

Note: Please reply me on my official E-Mail ID : ray.francis@consultingknights.com 

Thanks

Ray Francis | Senior IT Recruiter

Consulting Knights Inc

D: 609-423-4215

Email: ray.francis@consultingknights.com

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