| Job Title | Desktop Support |
| Project Location | Deerfield IL |
| Duration | 4+ Months Contract |
Interview Mode: Phone + F2F
Visa: Any
Job Description
SUMMARY
Provide knowledgeable PC software, hardware, and network connectivity troubleshooting. Diagnose and resolve these issues for corporate employees and sales associates. Installation, configuration and onsite support of PC software, hardware, and network devices located at [Metro Name] offices.
Required:
· Windows (installation and troubleshooting)
· Microsoft Office (installation and troubleshooting)
· 2 years desktop and Internet access support experience
· Experience configuring mobile email clients
· Deskside and Remote support experience
Preferred:
· 3+ years desktop support experience
· Experience with MAC OS
· MCSA and/or CNA, or 2 years' experience as technical support person in a network environment
· 4 Year degree
· Windows MCP or 2 years equivalent experience
· Skilled in all Microsoft Office products
· Experience with HTML, Flash, and other web technologies
· Experience with Microsoft SharePoint (1 Year)
· Experience with Commercial and proprietary company software
· Basic network administration and troubleshooting knowledge
· Experience installing and interconnecting network equipment (Switches, Routers, Firewalls)
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
· Installs, configures and troubleshoots Windows operating systems and applications
· Installs, configures and troubleshoots proprietary application software
· Installs, configures and troubleshoots PC hardware and other approved peripherals
· Configures and troubleshoots network printing on client computers
· Configures mobile email clients (IOS, Android and other mobile mail clients)
· Perform installs, moves, add, changes and decommission of computer equipment
· Update asset tracking inventory in accordance with work instructions
· Provides remote support for internal and external customers using Landesk or Team Viewer
· Provides phone support in a professional and courteous manner
· Provides support services for conference and training rooms, including first level AV support
· Completes assigned tickets in timely manner within the agreed SLAs
· Ensures customer satisfaction with every interaction
· Keeps customer informed of issues and provides status updates in ticket tracking system
· Escalates issues as necessary to other groups within the IT organization
· Assists Network Engineers in debugging network and application issues as required
· Provisions workstations using Landesk for computer deployments
· Performs special projects as requested by supervisor
· Carries out responsibilities in accordance with the organization's policies, procedures, and state, federal and local laws
· Ensures compliance with all company policies and procedures, including safety rules and regulations
· Other duties as assigned
Note: We are Working with tier-1 Vendor.
Thanks & Regards,
Udbhav Mathur
Talent Acquisition Specialist
Email:- umathur@tekshapers.com
Gtalk: udbhav.intime
Tekshapers Inc. – WMBE Firm
1441 E. Maple Rd, Suite # 301, Troy, MI 48083
Certification: WMBE Certified | E-Verified Company | ISO 9001:2008
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