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Please find the detailed job description, and it will be really appreciate if you can share me updated resume and best number to reach.
Please find the requirement below and share matching resume to Rahul.kushwaha@nityo.com
Role : BMC Remedy Engineer
Location : Omaha, NE
Duration : 12+Months
Experience : 8+Years
Visa Copy and Photo ID is Must at the time of Submission
Project Description:
To support their ITSM requirements, First Data currently employs 2 platforms, CA Service Desk for the Incident, Change, Problem & Knowledge Management, and BMC Remedy v8.4 for the Service Request and Catalog Management. To provide Remedy v8.4 and CASD Support Engineers with expertise in all aspects of configuration, troubleshooting and maintaining existing processes and related data. These resources will be working under the guidance of Customer's process/data SMEs, technology architects and other resources, as required for all Operational Support.
Role 1: Senior Engineer
Location: Omaha, NE
Job Description:
• Expertise in BMC Remedy ITSM Suite of Applications 8.x or above, PREFERABLY FROM INFRA BACKGROUND
• Some exposure to BMC Remedy ITSM Suite of Applications v9 a big plus
• ADMINISTRATIVE or implementation experience with Enterprise applications (ITSM preferred)
• Good experience with Remedy AR System
• Technical and process-level experience in migrating Remedy environment
• Development expertise in Asset/Configuration Management DBs
• Service Request Definitions (SRD) using Advanced Interface Forms (AIFs) for the SRM module
• BMC Remedy Developer Studio, Atrium Integrator, DMT, and Data Wizard tools
• Scripting language (e.g. Python, PERL, PowerShell) or JVM language (e.g. Java, Scala)
• Integrate enterprise systems (Jira / Service Now / Sales force) with BMC Remedy
• Perform installation of Remedy software / upgrades / patches
• Configure out-of-the-box Remedy functionality to meet DOJ OCIO ITSM requirements; gather/document/analyze enhancement requests; evaluate/assess fit between requirements and Remedy application suite capabilities
• BMC Remedy applications issues including root cause analysis
• Integrate Remedy with Enterprise monitoring tools and proactively monitor Remedy applications
• Defining and Mapping Business requirements for ITSM processes and workflows
• Testing and Validation of processes and workflows
• The ability to quickly learn new concepts and technologies and convert them into customer solutions
• Performs configuration, customization, and knowledge transfer primarily focused around Incident Management, Service Request Fulfillment, Change Management, Release Management, and Problem Management
• Detailed experience with ITIL, specifically the Service Delivery Lifecycle
• Experience with ITIL classifications of Work Items, and the ability to create effective, descriptive classification categories for each type of work item
Tech Lead:
Location: Omaha, NE
• Lead architecture and design decisions for each client/project.
• Responsible for the technical side of all team projects, even when not the primary solutions analyst on the project
• Expertise in BMC Remedy ITSM Suite of Applications 8.x or above, PREFERABLY FROM INFRA BACKGROUND
• Some exposure to BMC Remedy ITSM Suite of Applications v9 a big plus
• ADMINISTRATIVE or implementation experience with Enterprise applications (ITSM preferred)
• Good experience with Remedy AR System
• Technical and process-level experience in migrating Remedy environment
• Development expertise in Asset/Configuration Management DBs
• Service Request Definitions (SRD) using Advanced Interface Forms (AIFs) for the SRM module
• BMC Remedy Developer Studio, Atrium Integrator, DMT, and Data Wizard tools
• Scripting language (e.g. Python, PERL, PowerShell) or JVM language (e.g. Java, Scala)
• Integrate enterprise systems (Jira / Service Now / Sales force) with BMC Remedy
• Perform installation of Remedy software / upgrades / patches
• Configure out-of-the-box Remedy functionality to meet DOJ OCIO ITSM requirements; gather/document/analyze enhancement requests; evaluate/assess fit between requirements and Remedy application suite capabilities
• BMC Remedy applications issues including root cause analysis
• Integrate Remedy with Enterprise monitoring tools and proactively monitor Remedy applications
• Defining and Mapping Business requirements for ITSM processes and workflows
• Testing and Validation of processes and workflows
• The ability to quickly learn new concepts and technologies and convert them into customer solutions
• Performs configuration, customization, and knowledge transfer primarily focused around Incident Management, Service Request Fulfillment, Change Management, Release Management, and Problem Management
• Detailed experience with ITIL, specifically the Service Delivery Lifecycle
• Experience with ITIL classifications of Work Items, and the ability to create effective, descriptive classification categories for each type of work item
• Experience with the strategic goals of SLAs, SLOs, and OLAs within IT Service Delivery, setting these goals, and measuring performance around these goals
• Strong skills with Excel for graphing and presentation of data
|
Nityo Infotech Corp. Suite 1285 Plainsboro, NJ 08536 |
Regards
Rahul Kushwaha Fax : 609 799 5746 Rahul.kushwaha@nityo.com |
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