Title:Technical Manager
Location :philadelphia ,PA
Need Locals or nearby only
Position Description:
seeking an experienced, hands-on Technical Manager to manage the day-to-day activities of a Group Insurance production support team. Troubleshoot application production issues across a wide breadth of technologies including mainframe, mid-range and Windows platforms. Respond to critical application outages or issues. Drive to root cause and resolution. Provide on-call support for after hours batch processes. Partner with Delivery Management team to ensure a smooth transition from enhancement and project teams to production support team. Ensure that service level agreements are met. Generate metrics reports. Point of contact with client regarding day-to-day activities. Interact with vendors and business partners. Manage and facilitate the prioritization of production break fix items and baseline activities. Communicate the status of all production problems and upcoming maintenance and release activities to business partners, stakeholders and upper management.
Required Skills:
3+ years team lead experience managing medium-large teams across different time zones/countries
5+ years experience working with mid-range platform; Unix, Linux, JBOSS, Java, SQL experience
DataStage, ETL, Websphere, Message Broker, MQ a plus
Experience working in an onsite/nearshore/offshore support model
Prior experience using application performance and monitoring tools such as Ignite and Team Quest
Strong analysis skills
Excellent problem solving skills
Ability to prioritize and manage work across a medium-large team
Experience with production support
Strong interpersonal and communications skills
Works well with a team
Able to work independently
Customer focused
Works well in a high-pressure, fast-paced environment
Non-essential skills
Interest in learning and approaches quickly with little or no formal training.
Possess Group Insurance background a plus
Self-motivated
Self-starter
Quick learner
Flexible.
Focused
Please send the resumes on Avani@pcsionweb.com
Thanks & Regards
Avani
Param Consulting Services Inc.
Tel: 732-404-0411/0466 Ext. 5561
Fax: 732-404-0422
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