| JD | Release Manager/Lead Job Description: * Communicate release objectives policies, standards, procedures, and processes to all stakeholders and ensure compliance.
* Manages Release schedule, key Release milestones, support release activities for ecommerce system design and implementation in 24/7 environment.
* Provides clear and consistent communication of Release status to all release level stakeholders.
* Determines the readiness of each Release in coordination with QA based on release criteria including management of the approvals process and assessing potential impacts of releases.
* Cross track coordination of development, integration, system changes with customers, activities like testing and validation, oversee system upgrades and release schedule.
* Evaluate the existing environments, Support the new business and customer needs and improve existing business by determining and carrying out new release processes, policies and practices.
* Provide deployment leads with standards and time frames, work with release stakeholders to resolve blocking release issues in accordance with service level agreements, ensuring issues are documented, leading escalation procedures and managing Customer expectations.
* Identify and track cross-project dependencies within a release
* Identify scope changes (e.g., changes which may affect the release budget, timeline, or performance outcomes), and escalate them per scope control guidelines.
* Balance the need to minimize risk to release schedule, cost, and benefit with the need to accommodate changing customer needs.
* Assist in the resolution of team conflicts, develop written and oral presentations for diverse audiences, participate in budgeting for the team, holding team members accountable for compliance with standards, Lead the development of system solutions, within the guidelines identified in the Information Systems Development Life Cycle (ISDLC), that have high availability and scalability consistent with Customer needs by setting new release processes and solutions.
* Identify and report on issues that may affect the release budget, timeline, or performance outcomes or other releases and cannot be resolved by teams
* Identify, track and drive Release level issues and risks to closure.
* Integrate with overall PMO processes
* Execute long term release planning
* Mentor and develop Associates by assigning specific work to develop knowledge on ITIL processes and policies. Guide and teach continuous process improvements methods through informal and formal mentorship both inside and outside the team, lead team tasks by making assignments to team members and provide report updates on release tasks and activities.
* Provide release related metrics for monitoring of release efficiency
* Strong presentation and documentation skills, proficient in PowerPoint, Visio, Word and Excel |
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