Dear Partners,
Please send me updated resumes to sunil@veritis.com or you can reach me on 817-873-0014.
Title: IVR (Interactive Voice Response) Systems Developer
Location: Ft. Worth, TX
Duration: 6+ Months
Rate: $50 - $55/hr on C2C
Description:
We are needing an additional IVR Resource to develop applications and implement to our new GVP environment hosted by ATT. This position is a 6 month contract and needs a Coding, Testing, Training Docs and Implementation experienced IVR person.
DUTIES/RESPONSIBILITIES:
This position is responsible for developing viable and efficient technology solutions to complex business needs according to customer requirements, following BNSF development standards.
• Support, analyse, develop, test, and implement Interactive Voice Response (IVR) Genesys Voice Platform (GVP) software application solutions using VoiceXML, JavaScript and the J2EE, on time, within budget. Synchronize with other technical teams to develop appropriate interfaces.
• Coordinate customer acceptance testing and ensure customer satisfaction through timely resolution of issues and ongoing communication.
• Assist in the implementation of Hosted IVR solution using GVP.
• Measure, assess, and improve quality and performance of IVR GVP applications.
• Develop, implement, and test speech-recognition applications using XML.
• Understand and adhere to the BNSF Technology Services Project Management Methodology.
• Follow the BNSF Leadership Model and actively demonstrate commitment to the model.
• Actively support team on common goals, and participate in high team performance.
• Provide 24x7 application and customer support on a rotating basis.
• Perform other special duties as assigned.
BASIC QUALIFICATIONS:
• 5 to 8 years Interactive Voice Response application development, preferably with Genesys Voice Platform (GVP). This should include development of speech recognition applications using VoiceXML, XML, XSL, GRXML grammars, Java Technologies.
• 3 to 5 years of application development and support experience using the Java (J2EE) programming language, preferably for web, server, and thin client platforms.
• 2 to 3 years of technical analysis and design using OO concepts and design patterns.
PREFERRED QUALIFICATIONS:
• Experience developing speech-recognition applications using GVP, VoiceXML and GRXML grammars.
• Experience with IBM MQ and IBM IMS Connect.
• Experience with DB2 or other relational databases, IBM MQ, and IMS Connect.
• Experience with VoIP and CTI.
• Experience developing software applications with Java and Java Script.
• Strong leadership, teamwork, and communications skills.
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