Title : Technical Writer
Location: Harrisburg, PA
Please send me profile on vaibhavi@pcsionweb.com
The technical writer will need to write in a clear and concise manner and to be able to convey information appropriately for a variety of audiences.
Will need to be able to comprehend the custom written software program. Will not have to write code, but will be required to understand the logic and provide documentation for various audiences, including an Administrator of the system.
Will be interviewing staff to obtain business process information and ways the stakeholders plan to use the system. Strong listening skills will be required to capture the information necessary and to know which follow-up questions need to be answered.
The tech writer will need Visio, Microsoft Word, and Microsoft Excel skills to produce documentation.
The tech writer needs an appreciation for graphics and formatting as well as illustration skills to create the documentation.
Take an active role in the testing process and in ensuring the system is usable. Work closely with the team and vendor to ensure the processes and the system are understood and documented properly.
Document the new business processes associated with the system implementation.
Types of specific duties that would be required of the Technical Writer 3:
Testing documentation - We are currently performing internal testing and need to have test scripts written to follow and ensure that all scenarios are tested. The individual will work with the team to understand the system setup and operations. Detailed test scripts will also need to be developed for outside stakeholder testing (Chiefs of Police and Academy Directors).
Training materials - After the testing is completed, training documentation will need to be developed. Training documentation will need to be developed to accurately train Chiefs of Police, Academy Directors, MPOETC certification staff, MPOETC training staff, and MPOETC Administrators.
Help Desk scripts - After implementation, users will call the PSP Help Desk with questions. Help Desk scripts with FAQ's will need to be developed to guide the Help Desk staff on how to answer questions and where to send the ticket for further answers if they are not able to handle the situation.
Users Guide - A Users Guide will need to be developed for the end users. This will be a guide that can be used to answer operational questions on how to use the system.
Administrators Guide - An Administrators Guide will need to be developed so that MPOETC Administrators will understand how the system is setup and how to perform administration on the system.
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| Experience writing detailed technical documentation and tailoring that documentation to various audiences | Required | 5 | Years |
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| Experience developing FAQ documents | Highly desired |
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| Experience developing User Guides | Highly desired |
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| Experience developing Training Materials | Highly desired |
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| Experience with MS Office, specifically including Word, Excel, AND Visio | Required | 5 | Years |
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| Experience with system usability testing - working w/the testing team to ensure process and system are understood | Required | 5 | Years |
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| Experience with testing documentation - specifically writing detailed test scripts to be followed and to ensure all scenarios are tested. | Required | 5 | Years |
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| Experience obtaining business process information through staff/stakeholder interviews | Highly desired |
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| Previous experience with the business reengineering process | Highly desired |
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| Design/Illustration experience | Desired |
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Kindly add me to your distribution list : vaibhavi@pcsionweb.com
Thank You
Vaibhavi
Param Consulting Services Inc.
Tel: 732-404-0411/0466 Ext. 5108
Fax: 732-404-0422
Yahoo IM: vaibhaviparam
Gtalk : vaibhaviparam
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