Hi
Please lookup the below position and if you feel comfortable, then please
send me your updated resume
Job Title: Avaya Engineer
Duration: 6+ months
Location: Englewood, CO
Job Description :
• Excellent problem solving skills with desire to take on responsibility.
• Good understanding on process.
• Excellent communication skills, should have worked in global delivery model.
• Good understanding on product SLA's and support metrics.
• Ability to grasp problems and understand issues quickly and provide solutions.
• Ability to reason and think logically
• Strong attention to detail in regards to project planning and documentation
Job Requirement :
Oracle Acme is a required skill.
Product Knowledge:
• Candidate must have good Knowledge on Oracle Acme.
• Knowledge on Unified Communication, Contact Center, Gateway solution products for Avaya Aura (SM, SMGR, CM), Avaya CMS, Avaya AES & Sonus.
• Good understanding on PSTN/PBAX solution deployments.
Troubleshooting knowledge on the following:
• Trunk side issues (Audio quality, call drops).
• CMS reports, Access.
• CM Vector, VDN,
Configuration knowledge:
• Configuring CM, CMS, AES.
• Configuration of Vectors, VDN, Skills, Agents, Extensions.
• Configuring AES for CM Switch, PG's & Adjunct.
Thanks and Regards,
Abhishek Kumar
Next Level Business Services, Inc.
An Oracle Recognized Partner & An ISO 27001 and 20000-1 Certified & Minority Business Enterprise (CMBE)
t: 904-267-0743 f: +1 (608) 646 8326
e: abhishek.kumar1@nlbservices.com | w: www.nlbservices.com
a: 8613 Old Kings Road South, Unit 303, Jacksonville, Florida 32217
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