Technical Manager : PA

Title : Technical Manager

Location : Philadelphia, PA

Need locals or nearby candidates

seeking an experienced Technical Manager to manage the day-to-day activities of a Group Insurance production support team. Troubleshoot application production issues across a wide breadth of technologies including mainframe, mid-range and Windows platforms. Respond to critical application outages or issues. Drive to root cause and resolution. Provide on-call support for after hours batch processes. Partner with Delivery Management team to ensure a smooth transition from enhancement and project teams to production support team. Ensure that service level agreements are met. Generate metrics reports. Point of contact with client regarding day-to-day activities. Interact with vendors and business partners. Manage and facilitate the prioritization of production break fix items and baseline activities. Communicate the status of all production problems and upcoming maintenance and release activities to business partners, stakeholders and upper management. 

Required Skills:

7+ years team lead experience managing large teams across different time zones/countries

5+ years experience working with mid-range platform; Unix, Linux, JBOSS, Java, DataStage ETL, SQL experience

Websphere, Message Broker, MQ a plus

Experience working in an onsite/nearshore/offshore support model

Prior experience using application performance and monitoring tools such as Ignite and Team Quest

Strong analysis skills 

Excellent problem solving skills

Ability to prioritize and manage work across a large team

Experience with production support

Strong interpersonal and communications skills

Works well with a team

Able to work independently

Customer focused

Works well in a high-pressure, fast-paced environment

Non-essential skills

Interest in learning and approaches quickly with little or no formal training. 

Possess Group Insurance background a plus

Self-motivated

Self-starter

Quick learner

Flexible. 

Focused

Thanks & Regards        

                                                        

Avani

Param Consulting Services Inc. 

Tel:  732-404-0411/0466 Ext. 5561

Fax: 732-404-0422           

Avani@pcsionweb.com

www.pcsionweb.com

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