Title : Production Support Lead
Location : Blue bell, PA
Need locals or nearby candidates
Manage the day-to-day activities of a Pharmacy Home Delivery production support team. Create and maintain shift schedules. Troubleshoot application production issues. Respond to critical application outages or issues. Drive to root cause and resolution. Provide on-call support for after hours batch processes. Partner with Delivery Management team to ensure a smooth transition from enhancement and project teams to production support team. Ensure that service level agreements are met. Generate metrics reports. Point of contact with client regarding day-to-day activities. Interact with vendors and business partners. Manage and facilitate the prioritization of production break fix items and baseline activities. Communicate the status of all production problems and upcoming maintenance and release activities to business partners, stakeholders and upper management.
Team lead experience.
Unix, Java, SQL experience
Strong analysis skills
Problem solving skills
Experience in production support
Strong interpersonal and communications skills
Works well with a team
Able to work independently
Customer focused
Thanks & Regards
Avani
Param Consulting Services Inc.
Tel: 732-404-0411/0466 Ext. 5561
Fax: 732-404-0422
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