Hi,
Hope you are doing great.
Please send Resume to nilesh@tresourceinc.com
Job Description:
Title : Oracle DBA /SQL Server DBA Lead/Coordinator
Location : Durham, NC
Duration : 12+ Months
DBA Lead/Coordinator Responsibilities:
· Coordinate Oracle and SQL Server DBA teams, including Offshore, operating in a 24x7 environment in accordance with all service level agreements and customer expectations.
· Monitor project, delivery schedules and resources.
· Lead team in proper escalation of internal tickets to both vendors and internal technical & service delivery team members supporting specific functions and technologies.
· Ensure team is conducting proper ticketing, documentation, process adherence, etc.
· Provide the correct team support - detailed investigative and analytical information - when problems occur.
· Plan, coordinate and execute change management processes
· Balance staff workload and identify gaps in technical capabilities so they can be filled or avoided to meet project and operational needs.
· Support root cause analysis and define action plans to prevent future outages and ensure continuous availability of services and meeting all service level agreements.
· Establish and guide the capture of performance metrics.
· Develop and maintain support documentation of work performed with detailed process steps.
· Provide subject matter expertise as needed; including estimating levels of effort and troubleshooting.
· Recognize areas of process improvement, initiate and implement approved changes, and document policies, processes and procedures.
· Monitor and report on performance and customer satisfaction levels and research methods to improve overall client support.
· Maintain a relationship with the customer base, continuously gathering feedback concerning the perceived quality of support.
· Conduct regularly scheduled meetings with customer to provide project related status.
· Comply with all Fujitsu internal processes and procedures including Delivery Oversight requirements.
· Experience scheduling 24/7 work rotations for a team
· ITIL Foundation or Certification a Plus
· PMP Certification required
· Team Lead experience is a Plus
Thanks & Regards,
Nilesh
Technology Resource Group Inc.
3736 Hills-dale Court Santa Clara, CA 95051
Office: 408-709-1760-Ext.902 | 408-852-1252 | Fax: 408-884-2409 | www.tech-resource.com
Email Id : nilesh@tresourceinc.com | Skype: nilesh_awadhiya | Gtalk: nilesh.awadhiya | Yahoo IM: n_awadhiya
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