Urgent Position :: Oracle DBA /SQL Server DBA Lead/Coordinator :: 12+ Months Contract :: Durham, NC

Hi,

 

Hope you are doing great.

Please send Resume to nilesh@tresourceinc.com

Job Description:

Title : Oracle DBA /SQL Server DBA Lead/Coordinator

Location : Durham, NC

Duration : 12+ Months

 

DBA Lead/Coordinator Responsibilities:

·         Coordinate Oracle and SQL Server DBA teams, including Offshore, operating in a 24x7 environment in accordance with all service level agreements and customer expectations.

·         Monitor project, delivery schedules and resources.

·         Lead team in proper escalation of internal tickets to both vendors and internal technical & service delivery team members supporting specific functions and technologies. 

·         Ensure team is conducting proper ticketing, documentation, process adherence, etc.

·         Provide the correct team support - detailed investigative and analytical information - when problems occur.

·         Plan, coordinate and execute change management processes

·         Balance staff workload and identify gaps in technical capabilities so they can be filled or avoided to meet project and operational needs. 

·         Support root cause analysis  and define action plans to prevent future outages and ensure continuous availability of services and meeting all service level agreements.

·         Establish and guide the capture of performance metrics.

·         Develop and maintain support documentation of work performed with detailed process steps.

·         Provide subject matter expertise as needed; including estimating levels of effort and troubleshooting.

·         Recognize areas of process improvement, initiate and implement approved changes, and document policies, processes and procedures.

·         Monitor and report on performance and customer satisfaction levels and research methods to improve overall client support.

·         Maintain a relationship with the customer base, continuously gathering feedback concerning the perceived quality of support.

·         Conduct regularly scheduled meetings with customer to provide project related status.

·         Comply with all Fujitsu internal processes and procedures including Delivery Oversight requirements.

·         Experience scheduling 24/7 work rotations for a team

·         ITIL Foundation or Certification a Plus

·         PMP Certification required

·         Team Lead experience is a Plus

Thanks & Regards,

Nilesh

Technology Resource Group Inc.

3736 Hills-dale Court Santa Clara, CA 95051

Office: 408-709-1760-Ext.902 | 408-852-1252 | Fax: 408-884-2409 | www.tech-resource.com

Email Id : nilesh@tresourceinc.com | Skype: nilesh_awadhiya | Gtalk: nilesh.awadhiya | Yahoo IM: n_awadhiya

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