Hi.
We have an urgent requirement for System Administrator. This is a Contract position based in Montvale, NJ. If you are interested in this position, please contact me / send your updated resume.
System Administrator
Montvale, NJ
6-12 Months
Job Description:-
Min 7-10 years of experience in EUC / Touch service support Good knowledge on EUC with client side backup and Antivirus ITIL Certification is must
Experience with ITIL compliance ticketing tool Knowledge and understanding of ITIL and service management process Confident in supporting VIP users
Basic knowledge on data center management Knowledge on building and deploying custom image for Laptop & Desktop People / vendor Management skills
Ensure all agreed and defined SLAs/KPIs are adhered Basic knowledge in managing infrastructure projects
Provide Touch services for Enterprise Services (Server Environment, Data Centre equipment, N/w. Devices etc.)
Manage site specific Documents, Vendor contacts and Escalations, Application Installation Documents
Providing support for infrastructure devices (IP phones, Video Conference, audio devices)
Desirable Skills:-
Governance & Reporting Drive weekly onsite team meetings Drive collaborative meetings with support towers / vendors for onsite related activities
Ensure delivery of weekly Service review with customer People management Regular Interaction with VIP users, key business users & vendors to build healthy working relationship Vendor management Inventory management / Update CMDB Identify / work on Service improvements Prepare / ensure documents related to onsite team are up-to-date (SOP, Inventory, TGB office locations etc.)
Manage Escalations & VIP issues for resolution
Thanks & Regards
Nitish Yadav
IDC Technologies Inc | e: Nitish@idctechnologies.com | o: 408-457-9399 Extn 2028
1851 McCarthy Blvd., Suite # 116, Milpitas, CA - 95035
Gtlk and Yahoo IM: Recruiter.nitish
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