Hope you are doing well,
Please find the below position, If you feel comfortable, Please share your profile and let me know a suitable to call you
Need Visa and passport copy both with RC.
Job Title:: System Admin
Location:: Montvale-NJ
Duration:: 3-6months
Skills and Responsibilities:
Essential Skills
Min 7-10 years of experience in EUC / Touch service support
Good knowledge on EUC with client side backup and Antivirus
ITIL Certification is must
Experience with ITIL compliance ticketing tool
Knowledge and understanding of ITIL and service management process
Confident in supporting VIP users
Basic knowledge on datacenter management Knowledge on building and deploying custom image for Laptop & Desktop
People / vendor Management skills
Ensure all agreed and defined SLAs/KPIs are adhered Basic knowledge in managing infrastructure projects
Provide Touch services for Enterprise Services (Server Environment, Data Centre equipment, N/w. Devices etc.)
Manage site specific Documents, Vendor contacts and Escalations, Application Installation Documents
Providing support for infrastructure devices (IP phones, Video Conference, audio devices)
Desirable Skills
Governance & Reporting
Drive weekly onsite team meetings
Drive collaborative meetings with support towers / vendors for onsite related activities Ensure delivery of weekly Service review with customer
People management
Regular Interaction with VIP users, key business users & vendors to build healthy working relationship Vendor management Inventory management / Update CMDB
Identify / work on Service improvements
Prepare / ensure documents related to onsite team are up-to-date (SOP, Inventory, TGB office locations etc.)
Manage Escalations & VIP issues for resolution.
Regards,
Mayank Sehgal
IDC Technologies, Inc.
Email: mayank.sehgal@
IDC Technologies, Inc 1851 McCarthy Boulevard, Suite 116,Milpitas, CA, USA, 95035
Website: www.idctechnologies.
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