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Greetings,
Hope you are doing great Today..
I'm Abhay from IDC Technologies Inc
I have an opportunities with me you might be interested, Please review the Job specifications below and let me know if you are interested.
For Immediate consideration please share your updated resume at abhay.t@idctechnologies.com.
POSITION:
Position Role : EUC / Touch service support (System Administrator )
Assignment Location : Montvale, NJ
Project Duration : 12+ months
REQUIREMENT:
Min 7-10 years of experience in EUC / Touch service support
Good knowledge on EUC with client side backup and Antivirus
ITIL Certification is must
Experience with ITIL compliance ticketing tool
Knowledge and understanding of ITIL and service management process
Confident in supporting VIP users
Basic knowledge on datacenter management Knowledge on building and deploying custom image for Laptop & DesktopPeople / vendor Management skillsEnsure all agreed and defined SLAs/KPIs are adhered Basic knowledge in managing infrastructure projects
Provide Touch services for Enterprise Services (Server Environment, Data Centre equipment, N/w. Devices etc.) Manage site specific Documents, Vendor contacts and Escalations, Application Installation Documents
Providing support for infrastructure devices (IP phones, Video Conference, audio devices)
Governance & Reporting
Drive weekly onsite team meetings Drive collaborative meetings with support towers / vendors for onsite related activities Ensure delivery of weekly Service review with customer
People management
Regular Interaction with VIP users, key business users & vendors to build healthy working relationship Vendor management Inventory management / Update CMDB Identify / work on Service improvements
Prepare / ensure documents related to onsite team are up-to-date (SOP, Inventory, TGB office locations etc.) Manage Escalations & VIP issues for resolution
Good knowledge on EUC with client side backup and Antivirus
ITIL Certification is must
Experience with ITIL compliance ticketing tool
Knowledge and understanding of ITIL and service management process
Confident in supporting VIP users
Basic knowledge on datacenter management Knowledge on building and deploying custom image for Laptop & Desktop People / vendor Management skills
Ensure all agreed and defined SLAs/KPIs are adhered Basic knowledge in managing infrastructure projects
Provide Touch services for Enterprise Services (Server Environment, Data Centre equipment, N/w. Devices etc.) Manage site specific Documents, Vendor contacts and Escalations, Application Installation Documents
Providing support for infrastructure devices (IP phones, Video Conference, audio devices)
Abhay Tiwari
Sr. Technical Recruiter| IDC Technologies Inc.
1851 McCarthy Boulevard, Suite 116, Milpitas, CA, USA, 95035
Phone: 408-418-5778 Ext 3061| Email: abhay.t@idctechnologies.com
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