Please Share Me Profile -- dhiraj.k@idctechnologies.com
Role: Network Admin
Job Location: Woonsocket, RI
Duration: Long Term Contract
Interview: Telephonic/Skype
Must Have:
3+ years exceptional implementation, administration, troubleshooting and support experience with Cisco UC/UCCE/ICM/CVP Enterprise applications ? Design, integration, and enhancement experience with UC/UCCE/ICM/CVP Enterprise is highly desired? Must have experience in Cisco Communications Manager, Cisco Unity Connection and Cisco Emergency Responder? Must have experience in Cisco Voice Gateways (Ingress/Egress) and VXML Gateways. Experience in Oracle Acme Packet SBC is highly desired? Must have experience developing CISCO ICM Scripts and Cisco CVP applications. Experience in creating design documents and developing CVP custom elements and web services using Java are highly desired? Should have experience in developing and modifying custom CUIC reports? Should have expertise in troubleshooting UC/UCCE/ICM/CVP/Gateways issues (SQL Query Analyzer/RCD/TCD/Call Trace/Log Analysis)? Familiarity with SCCP, SIP, MGCP protocols? Exposure to 3rd party applications like Nuance ASR/TTS, in Contact voice recorder, Aceyus reporting and VistaPoint Attendant Console ? Ability to work in a delivery support environment that involves structured processes and timelines Candidates are able to perform the following tasks:? Uninstall and install CAD? Call routing issues? Trouble shooting IVR issues? Trouble shooting system wide call flow issues? Reporting access issues for CUIC On the UC side, candidates should have the following skill sets? Ability to build CUCM server? Ability to build CUC server? Ability to build CER server? Build PCA server? Experience with UC apps administration pages? Knowledge of CER, Call Manager, Unity Connection? Ability to troubleshoot call routing? Experience with voice protocols such as H323, MGCP, SCCP? Ability to perform IOS configurations & troubleshooting? Knowledge and ability to troubleshoot all the above as part of day 2 support
Dhiraj
| IDC Technology |
Office: 408-418-5778 Ext: 3075 | dhiraj.k@idctechnologies.com |
Yahoo/Gtalk - trg.dhiraj
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