Hi,
My name is Vikas Malik and I'm an IT recruiter at IDC Technologies, Inc. Our records show that you are an experienced IT professional with experience in Technical. This experience is relevant to one of my current openings. If you are comfortable with job description, then please send me resume and rate/hr.
Please reply me your email at vikas.malik@idctechnologies.com
Technical/Functional Skills:-
About the Role and what you will be doing
Ownership of the Entire Fleet of DevOps team
◦ Excellent people managerial skills and ability to implement frameworks and steps to streamline process
◦ Ensure appropriate levels of up-time
◦ Proactively recommend hardware for capacity, end-of-life, or improvements
◦ Resolve hardware and software issues in a timely fashion
System Health
◦ You get all alerts 15 minutes before anyone else
◦ You resolve all alerts quickly. Ability to implement and streamline process to meet the defined SLA of 100 min.
◦ Regularly improving the quality of our monitoring
◦ Ensure all monitors are functioning as expected
Primary Point of Contact for Production Issues
◦ On-Call (or have found suitable coverage) for all production issues, hardware failures, customer impacting software bugs
Documentation / Knowledge Sharing
◦ Keep all Ops related documentation up-to-date
◦ Document current processes
◦ Train current staff on changes and improvements to previous processes prior to disrupting operations
Tier3 Support
◦ Correctly and efficiently answer customer service inquires by interrogating logs and the databases
◦ Handle routine Tier 3 tickets. Identify, Isolate, Track and closure of issues by looping the Devs and making sure fixes go into current/future sprint cycles. Having traceability and ownership of issues
Accountability
◦ Reporting and dashboards for executive consumption
◦ Frequent and regular communication of production issues to stakeholders
Required Knowledge, Skills, and Abilities:
· Experience working in a high capacity, highly scalable mission-critical web serving environment
· Proven ability to participate with other functional teams in systems integration and design including writing operational specifications, test plans and requirements management with attention to detail
· UNIX/LINUX and Windows and server experience, including expertise in system installation, configuration, administration, troubleshooting, performance tuning, preventative maintenance, capacity planning, monitoring, and security procedures.
· Web (Apache), Java application (Tomcat, Jboss, etc) server expertise including installation, administration, configuration, troubleshooting, performance tuning, preventative maintenance, capacity planning, monitoring, and security procedures
· Database Administration – setup, configuration and basic database troubleshooting skills
· Understanding of high availability hardware and database systems design and implementation including cluster management, redundancy and failover testing
· Deep understanding of cloud technologies such as virtualization, storage and network domains in a cloud service model
· Network hardware architecting experience with load balancing equipment, switches, routers, and network troubleshooting
· Ability to produce system documentation, including writing requirements, operational specifications, system architecture, test plans and as-built documentation, all with attention to detail
· Ability to build strong relationships and influence others across the organization
· Demonstrated knowledge of agile project methodologies
· 5+ years' experience designing, supporting and deploying Internet-based products or services
· 5+ years' operating complex, large-scale Enterprise guest-facing Applications or web sites
· 2+ years leading project or functional teams
Tools:
· Working knowledge of Cloud Monitoring tools like ( CloudWatch, Splunk, ELK, Application monitoring, etc.)
· Experience in at least two relevant scripting or programming languages (Ruby, Perl, Python, Shell, PowerShell, etc.)
· Experience with Configuration Management platforms (Chef, Ansible, CFEngine, Puppet, etc.)
· Understanding of internet standards such as HTTP, DNS, FTP, SSH, HTML, XML, JDBC, ODBC, SNMP and other protocols
· Experience with managing AWS cloud delivery platform.
Thanks&Regards,
Vikas Malik
[IDC Technologies, Inc.]
[Phone: 408-418-5779] EXT 279
[Email ID: vikas.malik@idctechnologies.com ]
[1851 McCarthy Boulevard, Suite 116, Milpitas, CA, USA, 95035]
[Web: www.idctechnologies.com ]
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