Hello,
Greetings form Diverse Lynx, LLC.
We have an urgent need for a ServiceNow Engineer for one of our clients Allendale, NJ. Please go through the below requirement if you or your consultants are open for projects and interested in the below requirement ,Please respond back with latest resume along with details ASAP.
Title: ServiceNow Engineer
Location: Allendale, NJ
Duration: 3+ Months
Note: We are unable to sponsor any visa.
Req Details:
Position summary: IS Engineer leads the planning, delivery, and support of ServiceNow capabilities across the end client's group. The role encompasses managing vendors, support ecosystems, relationships with support teams (S&S), and internal/external users. The responsibilities will be global in nature and will require cross-functional collaboration with various stakeholders in the IS organization. Among other things, the IS Engineer is responsible for implementing, administering, and growing our ServiceNow Enterprise practice.
Essential duties & responsibilities: (detailed description)
· Define and embed industry best practices for ServiceNow, in collaboration with other global stakeholders (IS, Facilities, key users). Be a trusted partner for projects, events, enhancements, and ongoing support.
· Leverage advanced technology and liaise with vendors to deliver innovative, cost-effective, elastic ITSM services. Be a thought leader in bringing in best practices and technology innovations and applying effectively change management to embed them.
· Lead resolution of major / minor incidents involving ServiceNow as well as troubleshooting.
· Communicate and build trustful, productive relationships with all levels of the organization as well as with other IS teams and vendors
· Manage migration process of custom development code to QA and Production farms and validate required documentation.
· Participate as subject matter expert in architectural design, build, and deployment.
· Define, document, and adhere to a governance model that stabilizes and protects the environment.
· Manage reporting for auditing, usage, and performance statistics/metrics.
· Maintain business services and Configuration Item relationships in ServiceNow
· Perform day to day administration of ServiceNow
· Report on Metrics using ServiceNow and Performance Analytics
· Create and maintain our Service Catalog including approval workflows
· Build reports, gauges, and home pages
· Maintain business services and Configuration Item relationships in ServiceNow
· Perform installation and testing of vendor-provided updates and new releases
· Work with business users to identify and refine business requirements and workflows
· Providing ServiceNow configuration and customization assistance including, but not limited to: screen tailoring, workflow administration, report setup, data imports, LDAP integration, custom scripting and third party software integrations.
· Designing, configuring and customizing new applications and modules
· Develop UI forms, fields, notifications, workflows and JavaScript server/client code
· Maintain LDAP integration and user configurations
· Maintain Service Level Agreement (SLA) and monitor SLA workflow
· Search, populate, and customize the Knowledge Base
· Manage minor enhancements to the system
· Manage CMDB and help drive strategy around CMDB
Requirements
Education & special trainings:
Bachelor's Degree in Computer Science, Computer Engineering, Computer Information Systems, or equivalent is required.
Qualifications & experience:
· 5 years of technical support experience
· 2 years of experience in ServiceNow System Owner
· Knowledge of LDAP/Active Directory
· Relevant IT Architecture experience
· Experience with IT Service Management, Service Desk, and Change Management processes
· Experience in web applications, networks, protocols and email (SMTP, POP3)
· Basic understanding of ITIL v3 methodologies
· Working knowledge of relational databases
· Excellent customer service skills and a positive attitude
· Ability to multitask and remain detail oriented
· Ability to thrive in a fast-paced environment
· Can work independently and is self-motivated
Thanks & Regards
Ankur Gulati
Diverse Lynx | www.diverselynx.com |
300 Alexander Park, Suite 200 Princeton, NJ 08540
P: 732-452-1006 Ext 238 | ankur.gulati@diverselynx.com
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