Please share me relevant profiles to sai@javaji.com

Hi Folks,

 

Please share me relevant profiles to sai@javaji.com

 

CITRIX ADMIN

LENEXA, KS

LONG TERM

 

NEED H1 COPY AND ID PROOF

 

JOB DESCRIPTION:

• Citrix Admin(Mandatory)
• Citrix XenApp
• Windows Admin

·         You should be able to handle first point escalation for all technical and process issues.

·         Provide technical subject matter expertise wherever required. Ensure proper communication and quick resolution as a crisis manager.

·         Plan and schedule Changes, Coordinating with different stakeholders.

·         Perform RCA for Major Incident's related to his / her tower Follow quality / security process defined for the engagement.

·         Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents, Hardware troubleshooting & Vendor coordination Prepare Weekly and monthly status reports.

·         Participate in business meetings with various stake holders on a need basis.

·         Take corrective actions based on the customer satisfaction surveys.

·         Work on the service improvement programs.

·         Effort estimation/reviews on need basis for new projects. Training of new team members.

·         Able to work on Knowledge acquisition and updates to related documents

·         Minimum work experience: 3 - 5 Years

 

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