P. Hadiyel
abhi@technocraftsol.com 614-664-7809
Summary:
· 8+ Years of professional experience as Business Analyst with strong knowledge of Oil & Gas, E-Commerce – retail and Healthcare industry.
· Excellent communication and very good command over the Technical communication regarding the documentation and systems.
· Proficient in requirement management, including gathering, analyzing, detailing and tracking requirements.
· Profound experience in Dealer portal issues and E-Commerce, Dealer facing applications, and keeping the up-to-date documentation.
- Experienced in interacting with business users and executives to identify their needs, gathering requirements and authoring Business Requirement Documents (BRD), Functional Requirement Document (FRD), Use Case Diagrams, Activity Diagrams etc.
- Expertise in facilitating and conducting Joint Application Development (JAD) and Joint Requirement Planning (JRP) sessions, interviews, workshops and requirement elicitation sessions with end-users, clients, stakeholders and development team.
· Several years of experience and advance knowledge of the Systems Development Life Cycle (SDLC), Waterfall, Agile, Scrum, Spiral, Extreme Programming (XP), and Rational Unified Process (RUP).
· Strong Knowledge with Iterative approach for Software Development as per Rational Unified Process (RUP). Involved in inception, elaboration, construction & transition phases using rational tools like Requisite Pro, Clear Case, and Clear Quest during various phases of RUP.
· Skillful in performing GAP analysis, SWOT analysis, Cost benefit analysis, Risk analysis and User acceptance Testing (UAT).
· Ability to Handle Change Management.
· Experienced in writing Test Plans and executing Test Cases.
- Outstanding organizational skills including ability to multi-task, prioritize and manage increasingly complex issues with integrative thinking, communicating skills and recognized for being a valued team player.
AREAS OF EXPERTISE
| Operating Systems | Windows, UNIX, LINUX and Mac |
| Languages | SQL, C, C++, Java, XML, C#, VB, ASP, .Net, |
| Databases | Oracle, MS SQL server, MS Access, IBM DB2 |
| Tools | MS Office, MS Project, MS Visio, Front Office, Rational Rose, Software Modeler, Balsamiq Mockups, SharePoint, JIRA, Confluence, Doors, Clear Quest, , WebSphere, Business Modeler, HP Quality Centre, Ultra Edit, |
| Industry Standards | HIPAA, SOX, ISO, Six Sigma, CMM, HL7 |
Professional Summary
Halliburton, TX April-2015 to July-2015 Sr. IT Business Analyst
The scope of this project is to deliver divestiture solutions for two Product Service Lines - Sperry and Drill Bits Services (DBS) of Halliburton's Global drilling services. The requirement for divested PSLs applications to migrate from Halliburton to the new cloud based solutions. This include migration of applications from current HAL environment to new cloud based solutions which had dependencies on hosting, networking, security and other non-IT project. This project was a combination of Agile and Waterfall SDLC methodologies.
Responsibilities:
v Interviewed Business Users and technical SMEs to gather requirements and provide Next Gen solutions to the application tier for Divested PSLs.
v Gathered location specific global requirements from different business users for divesting Product Service Lines
v Prepared and supported detailed requirement documentation for hosting and networking dependencies, custom development for global foot print
v Conducted extensive requirement analysis using Rational Requisite Pro and other IT tools for requirement management.
v Wire framed documents and BRDs with the help of the Balsamiq Mockup Repository and SVN repository.
v Conducted and facilitated extensive requirement gathering sessions with business and technical IT management
v Gathered location specific requirements from Global RTO (Real Time Operations), ROCs (Real Time Operations Centers) for divested locations
v Managed documents and version control for BRD, detailed design documents, Technical architecture documents and change requests.
v Thoroughly captured global location specific requirements and cloud based solution for distinct hosting facilities in North America, Europe, Asia Pacific for divested PSLs
v Responsible for the collection, analysis and documentation of requirements for complex business processes and communicated business requirements for designing and implementing business solutions.
v Managed documents and version control for different CRs and projects
v Prepared Business Requirement Documents after the collection of Functional Requirements from System Users that provided appropriate scope of work for technical team to develop prototype and overall system.
v Utilized both Agile and Waterfall methodologies during entire project.
v Interacted with users for verifying User Requirements, managing Change Control Process while updating existing documentation.
v Used SharePoint for documentation and team related repository
v Conducted Joint Divestiture Application Development (JDAD) sessions with IT groups. Identified the Key Changes, and participated in Stakeholder Management to communicate effectively with them.
v Developed and Documented timelines for Project Delivery, and managed Projects and Resources to successful completion.
Environment: Business Objects, Rational Rose and Requisite Pro, MS Visio, MS Project, UML, Balsamiq Mockups, JIRA, SharePoint, RUP, Microsoft Excel, Microsoft Word, Microsoft Power Point.
Bobcat – Doosan, ND March2014 – March2015 Business Systems Analyst- Dealer Portal and Doosan Heavy Dealer facing applications
The scope of this project is to deliver the core components for the consolidated e-Commerce platform and dealer facing applications. The overarching requirement for the consolidated e-Commerce platform solution is to provide flexibility driven by the business community, with the ability for the proposed solution to be maintained by the business users and dealer portal required significant IT intervention as the Legacy system was getting replaced. This will include migrating Doosan Heavy parts, machineries, and Call center, and other Bobcat-Doosan owned sites onto a single e-Commerce platform. Other legacy and distributed systems will also be integrated to meet the front-end requirement for Doosan Heavy Project.
Roles and Responsibilities:
· Interviewed Business Users to gather Requirements and analyzed the feasibility of their needs by coordinating with the project manager and technical lead.
· Conducted extensive requirement analysis using Rational requisite pro and other IT tools for requirement management.
· Wire framed documents and BRDs with the help of the Balsamiq Mockup Repository and SVN repository.
· Prepared documentation for web operations services for application management, custom development, and business process outsourcing for clients as a part of the CMS enhancement for web services.
· Initiated and managed BobSwap2 part – an application from the scratch for swapping orders and changing Dealer order management.
· Prepared Business Requirement Documents (BRD's) after the collection of Functional Requirements from System Users that provided appropriate scope of work for technical team to develop prototype and overall system.
· Used SDLC (System Development Life Cycle) methodologies like the Agile and the waterfall.
· Interacted with users for verifying User Requirements, managing Change Control Process, updating existing Documentation
· Used SharePoint for documentation and team related repository, while JIRA for ticketing issues and solutions.
· Used Confluence for project issues and back end process integration and documentation.
· Intensively used Hybris products for various day to day dealer portal issues and backend solutions and SAP integration.
· Conducted order management feasibility analysis and facilitated JAD sessions for redesigning of the supply chain management using Hybris products.
· Created Activity Diagrams, Sequence Diagrams and ER Diagrams.
· Created relationships in Requirement Traceability Matrix linking Business Requirements to Functional requirements and Functional Requirements to Systems Requirements.
· Conducted Joint Application Development (JAD) sessions with IT groups. Identified the Key Changes, and participated in Stakeholder Management to communicate effectively with them
· Tested thoroughly the new web application for Doosan Heavy business and validated the changes.
· Assisted to develop the Test Plan, Test Cases and Test Scenarios to be used in testing based on Business Requirements, technical specifications and/or product knowledge.
· Conducted User Acceptance Testing, Regression Testing, and Unit Testing for the new web application on front end and backend as well, gathered and documented User Manuals and Business Rules.
Environment: Oracle, SQL, SQL Server, Business Objects, Rational Rose and Requisite Pro, MS Visio, MS Project, UML, Balsamiq Mockups, JIRA, Confluence, SharePoint, RUP, Microsoft Excel, Microsoft Word, Microsoft Power Point.
Wellpoint Inc., Woodland Hills, CA March 2012-Feb 2014 Sr. Business Analyst
Wellpoint is the nation's largest health benefits company in terms of medical membership. During this period WellPoint completes the transition of its commercial UniCare membership in Illinois and Texas to Health Care Service Corporation (HCSC), as well as migration to then announced Health Insurance Portability and Accountability Act (HIPAA) 5010 rules by Department of Health and Human Services (DHHS). The implementation of HIPAA and ICD-10 code set standards intended to improve patient care quality, enhance claim processing, improve data reporting and promote increased interoperability across industry stakeholders.
The transition from UniCare to HCSC required an extensive cost evaluation and process improvement analysis. A competitive cost study was carried out for the states of Illinois and Texas, based on their subsidiary. It involved benchmark study of the business process with competitive products by parallel analysis of various business cases and evaluation of the feasible strategic plans for process improvement under health reform legislation.
Roles and Responsibilities:
§ Facilitated and documented Requirements gathering sessions among the stake-holders, technical teams and business units.
§ Gathered and analyzed the system requirements along with team leads and user-representatives through Joint Application Development (JAD) sessions.
§ Conducted gap analysis between as-is and to-be process flows, using simple questionnaire sessions with Subject Matter Experts (SMEs).
§ Facilitated feasibility analysis sessions between the business units and technical experts.
§ Carried out extensive quantifiable analysis over the Business Requirement Specifications with respect to legislation reform implementations on the current system.
§ Demonstrated expertise with Medicaid business areas (such as clinical policy, budget and finance, recipient and provider services, behavioral health) in order to understand and anticipate technology and information needs
§ Extensively participated in planning iteration deliverable and documented the artifacts throughout the various phases of migration from HIPAA 4010 to 5010.
§ Documented the functional and non-functional specifications, and developed Business Requirement Document in support of System Requirement Specification document, and Summary Reports.
§ Carried out a parallel process for Cost-Benefit evaluation for the current UniCare system and proposed migration.
§ Proved ability performing diverse project components to change/enhance large complex information technology solutions for MMIS and healthcare payment systems.
§ Experienced in making changes to Project Requirements Following the Change Request.
§ Documented and facilitated a series of interviews with business experts and technical third party experts to validate the non-preferable transition of the process flow.
§ Analyzed the impact of new MMIS standards on targeted systems, processes, and business-associate relationships.
§ Propose strategies to implement HIPAA 4010 in the new MMIS system & eventually move to HIPAA 5010 using EDIFECS for achieving compliance.
§ Validated the compliance of HIPAA 5010 standards with the requirements gathered, and conducted process design sessions with technical teams.
§ To ensure continued business processing, generated a parallel documentation for the HIPAA 4010 process already running.
§ Designed and implemented Business Continuity Plan and analyzed critically the outcomes with technical leads to avoid any catastrophic risks.
§ Enhanced the transition process flow to facilitate a smooth migration, hence closing cross-walk gaps in the two versions of standards.
§ Extensively analyzed the transition related requirements and ensured high level compliance with the HIPAA 5010 and ICD -10 codes.
Environment: MS Office, Quality Center, Agile, Scrum, SQL Server, MS Project, Server, MS Visio, Unix, J2EE, Java, XML, Mainframes and Rational, Windows XP.
SAMSCLUB.COM – Bentonville, AR March 2010 – Feb 2012
Business Systems Analyst
Business Analyst and Requirements Manager at the Wal-Mart Home Office responsible for managing the requirements documentation for the ATG Merchandising module of the SamsClub.com ecommerce initiative. Working closely with business, client and the technical architects to ensure clarity and quality The complex program includes over 75 different integration points; a few of the well-known ones include Endeca, Scene 7, Web Collage, Silver Creek, Sterling/Yantra OMS, Kwikee, eBay/FairMarket, and many more. The Merchandising application is the single most-complicated project module. Business benefits include automating certain roles to streamline processes and bring new SKUs to market quicker. Sam's Club owned by Wal-Mart - the world's largest retailer - is the second largest members-only wholesale club and growing. Wal-Mart's growth as a multinational enterprise includes ASDA – now the number 2 online grocer in the UK.
Responsibilities:
· Coordinated participation and sign-off of various business partners and customers.
· Involved in the analysis of the existing credit card processing system, mapping phase according to functionality and data conversion procedure.
· Worked with ATG commerce architects and developers and have a complete understanding of the ATG suite
· Analyzed updates of technical documentation such as users manuals, system documentation, and training materials regarding ATG product catalogues as per the project needs
· Prepared reports on analyses, findings, and project progress, and presented results to management and customer personnel for e-commerce applications.
· Performed Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements.
· Followed solely RUP methodologies during the course of the project.
· Utilized the 80-20 rule to prioritize and incorporate the critical features. Used Time-Boxing techniques to finish within set time frames.
· Was involved the creation of new E-Commerce Products (Arrival Notices and Customized Reporting)
· Accumulated system requirements from various departments through surveys and interviews.
· Involved in prioritizing the defects and writing business requirements to resolve them.
· Conducted JAD sessions with management, SME, vendors, users and other stakeholders for open and pending issues.
· Planned and defined system requirements to Wire Frame with Use Case, Use Case Scenario and Use Case Narrative using the UML (Unified Modeling Language) methodologies
· Created business requirement documents and integrated the requirements and underlying platform functionality.
· Interfaced between Business new product builders and System platform builders.
· Worked with systems area to translate business needs into system requirements.
· Made sure the test cases and test process guarantee accountability to business and systems requirements.
· Involved in the testing phase right from the Unit testing to the User Acceptance testing.
· Used SDLC (System Development Life Cycle) methodologies like the RUP and the waterfall.
· Use Cases and other Process Flow Models were designed using Visio and Rational Rose.
Environment: Rational Rose and Requisite Pro, MS Visio, MS Project, UML, XML, Rational Clear Quest, Rational Clear Case, RUP, Agile, ATG Suite, Microsoft Excel, Microsoft Word, Microsoft Power Point.
Tufts Health Plan, Springfield, MA April 2008 – Feb 2010
Business Analyst
Tufts Health Plan offers range of health care coverage options to individuals and through employer groups. The project involved building an Enterprise SOA(service-oriented architecture) based system that was to be developed on the Microsoft .NET Platform. The new Claims Processing MMIS (Medicaid Management Information System) will replace the old legacy system thereby automating all the business areas with minimum human intervention. As a Business Analyst, I was involved with drafting the migration plan for the Claims Processing data which needed to be migrated from the Mainframe to the SQL Server environment.
Roles and Responsibilities:
§ Conducted requirement gathering sessions with the Information Technology team.
§ Attended JAD sessions for Requirement Validation to gather requirements for the new MMIS.
§ Developed Use Cases, Activity diagrams and Sequence diagrams from the requirements based on the UML methodologies using MS-Visio.
§ Involved in the design and development of User Interfaces (UI) using HTML, JavaScript and JSP.
§ Held periodical meetings with the Development team to gather information on the progress and resolve project issues.
§ Used Microsoft SharePoint as the version tracking tool for managing the requirements documentation.
§ Performed an analysis of requirements so that they are in compliance with
§ Requirement Traceability Matrix (RTM) was maintained through Requisite Pro to keep the timelines and milestones in check.
§ Helped the testing team in carrying out manual testing and also assisted in writing test cases and a Test Plan.
§ Tested the final application for Usability testing to verify whether all the User Requirements were catered to by the application.
§ Bugs that would enhance the usability of the application were logged using Rational Clear Quest.
§ Interacting with the developers on resolving the reported bugs and various technical issues.
§ Tested the features and functions based on priority using Rational Quality Manager.
§ Involved in preparing a simple and detailed User manual for the application, for an intended novice user.
Environment: Rational Requisite Pro, Rational Rose, UML, MS-Project, MS Visio, Java, MS Office, Windows XP, Microsoft SharePoint, RQ, RAD
HANDANGO.COM - Hurst, TX Dec 2007 – March 2008
Business Analyst
Business Analyst on Handango's replatform/redesign of the Handango.com e-Commerce website. Identifying and documenting the project scope. Functionality includes Browse Catalog, Shopping Cart, Checkout, Fraud Validation, Order Processing, and Manage Account. Handango.com integrates Endeca Search and ATG Marketing Engine. Conceiving and championing the design and creation of a requirements management database (in MS Access). Tangibles include requirements statements, use cases, process flows, site maps, taxonomy/ontology analysis, and wire frames. The database also facilitates the ease of complex traceability for testing and quality assurance. Handango is a premier international online retailer of mobile computing software for handheld devices.
Responsibilities:
· Involved in Inception Phase and prepared vision statement and initial data models that contain Business Requirement Documents and supporting documents that contain the essential business elements and detailed definitions.
· Working with clients to better understand their needs and present solutions using structured SDLC approach.
· Gathered user and business requirements through open-ended discussions, brainstorming sessions and role-playing.
· Met with client groups to determine requirements and goals. Utilized Rational Unified Process (RUP) to configure and develop process, standards, and procedures and create a Business requirement Document.
· Documented the user requirements Analyzed and prioritized them and converted them as system requirements that must be included while developing the software.
· Assigned tasks among development team, monitored and tracked progress of project following Agile methodology.
· Provide implementation assessment, strategy, and mentoring services for Rational Rose, UML and RUP.
· Worked with various vendor groups to gauge the effectiveness of their solution
· Analyzed data and created class diagrams and ER diagrams for designing databases.
· Suggested web security using encryption and authentication technologies for reporting and complaint filing procedures.
· Created wireframes and storyboards
· Planned and defined Use Cases created Use Case diagrams, Scenarios and Use Case Narratives using the UML methodologies.
· Created Mock-up forms in MS word for better visualization and understanding of the software solution.
· Tracked change requests and monitored workload and schedule.
· Facilitated JAD sessions with management, development team, users and other stakeholders to refine functional requirements.
· Experience as an external e-commerce solutions provider.
· Scheduled meetings with developers, System Analysts and testers to collaborate resource allocation and project completion.
· Created and managed project templates, use case templates, requirement types and tractability matrix in Requisite Pro.
· Managed workload, schedules and coordinated status review meetings with project managers, business managers and team members.
· Authored progress and completion reports which were then submitted to project management on a weekly basis in MS project.
· Upgraded e-commerce web site engine by managing resources and responsible for installing new software version to increase site uptime by 3%.
· Identified various frequently used modules with in the application as well as the peak user volume for load testing purposes.
· Analyzed the test results from QA teams using Performance Studio Analysis to create various scenarios.
· Developed strategies with Quality Assurance group to implement Test Cases in Test manager for User Acceptance Testing.
· Collaborated with Quality Assurance Analyst in Automated and Manual Black box testing.
· Helped in creating end user manuals and procedure manuals.
Environment: Java, J2EE technology, Windows 2000 Advanced Server, UNIX / Oracle Platform, MS Visio, RUP, Agile, Rational Rose 2002, ATG, Rational Clear Quest, Rational Clear Case, Rational requisite pro, rational test manager, Rational Robot
HDFC, Mumbai, India Jan 2007-Oct 2007
Junior Business Analyst
HDFC is one of the largest Indian financial service company providing corporate banking, mortgage loans, education finance, Investment products, private banking, credit cards, wealth management. The project dealt with designing and developing an application for online banking/Commercial website for the company. The projects goal was to provide the registered customers and the small business customers with diverse financial services such as online banking, providing information and access to their accounts including features of online transfer and bill payments.
Responsibilities:
· Conducted meetings and arranged sessions with Client IT staff, Project Managers, Supervisors and stake holders to gather business needs of the client, Operational information and improvements.
· Worked on the B2B, B2C and web application components.
· Assisted in preparation of financial related business documents.
· Converted Business Required Documents (BRD) in to System Requirement Specification Documents (SRS).
· Created Business, functional and non-functional requirement documents and relative use case documents and generated periodic reports to the client and provided the respective workflow diagrams to the developers.
· Provided assistance in reviewing the documents and analyzed to help improve the procedures.
· Examined the existing business models and flow of data in the business
· Interacted with developers to ensure technical compatibility and user satisfaction.
Environment: SQL Server 2000, Rational Rose, MS Office, MS Access, MS Visio.
Abhishek Sikarwar
Business Development Manager
(614)633-0051
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